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Use Case

Extend Service Management Across the Organization

Deliver integrated service, asset and operations management across IT and lines of business.

Empower every team with efficiency at scale

What if you could implement and streamline service management processes beyond IT, improve employee satisfaction, increase efficiencies and reduce complexities across your enterprise?

With Ivanti’s Enterprise Service Management solution package, you can manage incidents, changes and requests across multiple departments and deliver a consistent, amazing, omni-channel self-service experience to everyone, everywhere.

Deliver amazing and cohesive employee experiences

Provide personalized, omni-channel service management support and self-service to deliver seamless work experiences without disruptions. Maximize productivity to take your employee satisfaction to the next level.

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Drive more business results for your organization

Eliminate bottlenecks, boost productivity and cut costs by centralizing service workflows across the organization in a common data repository to streamline procedures and minimize complexity.

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Enable everyone’s success through a common service experience

Extend service management best practices across your organization to increase collaboration and satisfaction for departments such as human resources, facilities, project management, governance and security operations.

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Features that broaden service management across the organization

Deliver better business outcomes at scale with Ivanti’s comprehensive cloud platform, including prebuilt solutions for key service management workflows outside IT.

Modular design

Deploy what you need, when you need it and right-size your implementation so you’re not paying for features you don’t need.

Extensible solution for IT and beyond

Enhance organizational efficiency and maintain employee engagement by providing a comprehensive, user-friendly self-service experience.

Comprehensive discovery and asset lifecycle management

Reduce interruptions to core business services by as much as 70%, and better address customer issues quickly by having an accurate CMDB and access to up-to-date details about devices.

Low-code / no-code solution

Make alterations without needing highly specialized development abilities. Lower your total expenditure with a solution that suits your present requirements.

Omni-channel engagement

Enable employees to quickly access the resources they need to do their job, improving customer and employee NPS and xSAT scores.

IT operational management and security resolution

Manage and automate remediation of vulnerabilities as well as security events and incidents utilizing best practices.

Automate enterprise processes

Improve the efficiency and effectiveness of enterprise-wide service delivery via automated diagnostic and remediation bots. Free up staff time to focus on more strategic tasks and improve accuracy and consistency.

Low administrative maintenance

Decrease total cost of ownership with a solution that meets your needs in the moment without budget bloat.

Deliver a common service management experience, enterprise-wide

The ITSM Enterprise solution package provides the complete set of IT service and asset management capabilities, plus support for critical line of business and strategic workflows that include HR service management; facilities service management; security operations management; governance, risk and compliance; and project and portfolio management.

Related content

Streamlined enterprise services and workflows

Learn how to standardize service delivery across the organization with integrated enterprise service management.

ITSM+ toolkit

Learn how to go beyond the service desk to make ITSM processes and tools the center of your connected enterprise workflows.

Expand your ITSM: Key learnings for building connected enterprise workflows

Watch this 30-minute webinar to explore how you can get more out of your ITSM platform, featuring first-hand insights from Glasgow University's experience establishing enterprise service management and practical tips for removing roadblocks along the way.

ITSM’s role in building a connected enterprise: The perspective of a CIO

Getting started with ITSM can be hard. That’s why Bob Grazioli, Ivanti’s Chief Information Officer, sat down to share his perspective gathered over more than 25 years in the field. Not only does he dive into how ITSM improves your current operations, but he also discusses what other IT managers and CIOs have to say.

The need for enterprise service management

Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).

ITSM enterprise solution

For organizations looking to extend service management best practices beyond IT, ITSM Enterprise delivers a common service management experience across non-IT workflows while supporting critical strategic processes, all from a shared database of services and assets.

Make your Enterprise Service Management effortless and efficient.

Expand enterprise service management while reducing your IT costs and resources with Ivanti.