As of April 1, 2024, all Ivanti operations in your region will be assumed by IVM EME. For sales questions please visit

Smiling woman looking towards a holographic image floating in front of her.


Power your ITSM with AI.

Ivanti Neurons for ITSM powered by AI

With Ivanti Neurons for ITSM, AI provides capabilities that simplify and automate your work, making you more efficient and productive than ever before.

Automatic classification

Streamline the ticketing process, reduce manual effort, and improve response times by automatically classifying tickets. Improve SLA’s by routing tickets to the correct team and gain valuable insights to improve efficiency and drive customer satisfaction.

Closeup shot of hands interacting with a holographic image above a laptop keyboard.

Incident summarization

Help IT teams save time and effort by automatically summarizing incidents. Speed resolution and enhance communication by providing them with the information they need to quickly assess and address the incident.

Smiling man and woman interacting with a tablet device held in the woman's hands.

Knowledge generation

Harness the power of generative AI to swiftly generate knowledge articles for incidents. Provide enhanced support to end users and service desk agents with more accurate and better-quality relevant information.

Closeup shot of a woman wearing glasses with computer screens reflected off of the lenses.


Take troubleshooting off your agenda with automatic detection, diagnosing, healing and ticket classification of endpoint and security issues. Automation of routine tasks paves the way to creating a truly self-healing environment, reducing time and costs, while improving the employee experience.

Man sitting at a desk holding a tablet device, with holographic images of its contents floating around him.

Virtual agent

Deliver exceptional employee experiences with an AI-powered virtual assistant that increases employee productivity and satisfaction. Bring the ease of consumer virtual assistants into your workplace and deliver a personalized user experience that maximizes employee adoption while reducing call volumes.

Holographic images of various software dashboards floating around a laptop.

Related products

Achieve better outcomes for IT, your users and your entire business with Ivanti Neurons iPaaS and other Ivanti products.

Ivanti Neurons for ITSM

Enjoy modern service delivery for IT and beyond.

Ivanti Neurons for Healing

Self-Healing IT automation bots.

Ivanti Neurons Digital Assistant

A conversational AI-powered service desk agent that automates the resolution of employee questions.

Discover how Ivanti Neurons for ITSM can help you optimize resources and increase productivity

Modernize your ITSM software to deliver more value.