Leverage AI to modernise and accelerate IT operations.
Accelerate results, work more efficiently, and deliver a better employee experience with Ivanti Neurons for ITSM AI.
Create more meaningful employee experiences and increase employee performance with a conversational, AI-powered virtual agent that streamlines employee support. Solve issues before they’re even noticed and decrease friction that reduces productivity with anomaly detection and self-healing. Understand and improve the digital experience across the organisation with the ability to rapidly understand employee sentiment and interactions with done-for-you summaries.
Identify common issues with incident correlation. Work on one issue, solve many. Quickly get up to speed with generative AI incident summarization, and don’t ever miss important information. Triage issues faster through intelligent automation and powerful self-healing bots. Empower analysts and employees with generative AI created knowledge articles that reduce resolution times.
Quickly get clear visualisation of your ITSM processes through AI-created dashboard widgets. Make new widgets or whole dashboards in seconds. Use AI insights to quickly see the value AI brings to your organisation.
Activate the AI you want, when you want it, how you want it, and with your data. Configure your AI implementation seamlessly through the AI configuration hub.
Streamline the ticketing process, reduce manual effort, and improve response times by automatically classifying tickets. Improve SLAs by routing tickets to the correct team and gain valuable insights to improve efficiency and drive customer satisfaction.
Make service desk agents more productive with AI capabilities that provide concise incident summaries within seconds. Eliminate the need to sift through extensive amounts of information and enhance communication effectiveness using the power of AI.
Harness the power of generative AI to swiftly generate knowledge articles for incidents. Provide enhanced support to end users and service desk agents with more accurate and better-quality relevant information.
Take troubleshooting off your agenda with automatic detection, diagnosis, healing and ticket classification of endpoint and security issues without bots. Automation of routine tasks paves the way to a truly self-healing environment, reducing time and costs, while improving the employee experience.
Proactively improve incident response and minimize service disruption with real-time incident correlation. AI identifies patterns between incidents, linking related issues and uncovering potential major incidents.
Improve agent productivity by enhancing end-user ticket information through generative AI summarization of end-user issues. Gain insights across user interactions and issue information.
Deliver exceptional employee experiences with an AI-powered virtual assistant that increases employee productivity and satisfaction. Bring the ease of consumer virtual assistants into your workplace and deliver a personalized user experience that maximizes employee adoption while reducing call volumes.
Simplify and speed up how you build your dashboards and get actionable insights quicker. Create a dashboard widget in seconds with natural language processing and generative AI.
Make administrating AI easy with the hub. Turn on or off AI features as you need and configure them to meet your environment.
Achieve better outcomes for IT, your users and your entire business with Ivanti Neurons for ITSM and other Ivanti products.
Modernise your ITSM software to deliver more value.