2020 is the year a renewed focus on innovation for Ivanti Service Desk. We work on bringing exciting new features to the product, as well as enhancing existing capabilities. One area of focus is integration: both within the Ivanti portfolio with Ivanti Automation and Ivanti Identity Director, as well as third party applications such as Microsoft Teams. These integrations will allow you to expand your service management offering and accelerate your 'shift left' strategy.