As the Service Catalog emerges as a strategic element in modern Service Management environments, the importance of a successful initiative is critical. Many IT organizations are being called upon to offer a Service Catalog that is engaging and meets rising customer expectations right from the start. In this webinar, you’ll learn best practices before, during and after successful implementations. Join us to learn more about:
• The importance of the Service Catalog
• Top mistakes to avoid
• Key areas for special attention
• Successful behaviors of high performing organizations
• The positive business impact from successful initiatives