Customer Quotes

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Within the first three months of using the solution to automatically identify and remove unused software, we had a cost avoidance savings of $958,000 in licensing fees.
George LeonardIT Asset Manager
Sealed Air
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Before Ivanti Patch for Windows, patching took as much time as we could devote to it, because it never ended. Now it's half an hour a week.
Kevin KrausSystems Administrator
Air-Land Transport Service, Inc.
The strength of this solution is its total focus on the user, high-speed responsiveness, and the ability to increase productivity.
Daniele VitelliIT Project Manager
MBDA Missile Systems
In over 20 years in IT Management, I must say that this is the best application for the money I have ever purchased.
Andy ByrdVice President, IT Support Services
Harris Health System
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We've always been dedicated to staying protected. Now, with Ivanti Patch for SCCM, it doesn't take nearly as much time.
Rick McIverSenior Systems Administrator
University of Pittsburgh
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The time we are already saving with Ivanti is time that we can reinvest in improving our whole approach to endpoint management, ultimately improving the future for our students.
Larry BarriosIT Manager
Cypress Fairbanks ISD
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Without Application Control, we'd have to apply our most restrictive policies to every user.
Jake MuszynskiSystems Engineer
Nationwide Children's Hospital
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It gives me more confidence in our overall numbers, putting me in a better position to negotiate our licensing agreements.
Vojta BorovianDesktop and Mobile Communications Manager
Kelly-Moore Paints
Ivanti IT Automation helps us effectively support and manage IT networks that would be considered to be unmanageable in the eyes of most organizations.
Preben Duus JorgensenCEO
Neisa Nordic IT Service Company
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We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
Jeanna ReedyManager of IT, User Support
Sinclair Community College
We realized that we needed something more than what we could achieve with just an identity management product. Identity Director is the only solution that gives us all the functionality we were looking for in one integrated product.
Michiel BijleveldDirector of Business Support and IT
Connexxion
I love that Ivanti is expandable and we can grow with it.
Carmela HoService Desk Supervisor
County of Maui
We also expect Change Management to provide a significant improvement as we lack an integrated solution that requires duplication.
Wendell BobstAVP, IT Customer Services
Adventist Health
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Ivanti allows us to continually improve our environment.
Scott TaylorManager of Technical Services
SAIT
The more we work with Ivanti, the better our IT processes become. Our users love the new Ivanti system. Managers love having the information they need in easy-to-use dashboards and reports.
Candice PeacockIT Service Desk Manager
Total Wine & More
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With Ivanti Supply Chain (Wavelink), we’re seeing an annual savings of $549,548 in productivity, training, and audit costs alone. The solution paid for itself in fewer than three months.
Daniel SandersDirector of Distribution
Toshiba
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With Wavelink, we've been able to improve the efficiency by 50 percent.
John RevenaughDirector of Logistics
Coleman Cable
With Wavelink, we have an easy, low-risk, agile way to offer better supply-chain services.
Marcus JefferyTerritory Manager UK
Ivanti
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We are seeing tremendous benefits from the Speakeasy implementation that will result in significant ROI.
Daniel La GrecaDistribution Center Manager
3M
To deploy a new site without Wavelink would be almost unthinkable.
Luis RamosGeneral Manager
Goya Foods
With Insight, we had hard data about problems we knew about—and problems we had no idea existed.
David WyldSenior Desktop Infrastructure Engineer
Deakin University
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What we’re doing with User Workspace Manager, we are on par with the most tech-advanced players in our space. User Workspace Manager is everything that we were promised it would be, and I am really happy with it.
Robert AllenIT Director Infrastructure and Security
SNC-Lavalin
Environment Manager is a critical part of our plans for a smooth migration to Windows 10.
Sean HunnicuttVUC Engineering
AIG
Now one Excel power user doesn’t consume all of the resources and freeze everyone’s session.
Calvin NgheAVP of Application and Server Virtualization
Mr. Cooper
With DSM a small staff can manage and provide updates to a large number of clients and servers.
Riaan van der WesthuizenInfrastructure Architect
Bilfinger
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We've always been dedicated to staying protected. Now, with Ivanti Patch for SCCM, it doesn't take nearly as much time.
Rick McIverSenior Systems Administrator
University of Pittsburgh
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Ivanti gives us the ability to be more dynamic. We can improve how we support our users.
Alexis FarresNetwork Services Manager
Miami Marlins
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We couldn't have done it without Ivanti. End of story!
Brett WalmsleyCTO
Bolton NHS Foundation Trust
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It’s allowed us to deliver a much more personalized experience to each user, while simplifying policy and application management.
Rachel DunscombeCIO
Bolton NHS Foundation Trust
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Implementing Ivanti Service Manager has increased the efficiency of the IT team, consolidating processes and supporting us in our ISO27001 accreditation, which we achieved following the implementation.
Claire DunnIT Director
The Priory Group
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Life is infinitely simpler using Ivanti to run hand-in-hand with our virtual desktop deployment. Today everything is centralised, controlled, and provisioned with ease. I wouldn’t embark on a virtual desktop deployment without it.
Andrew AnthonyIT Infrastructure Team
Mills & Reeve
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The Ivanti consultant worked with our systems team to deploy Xtraction in just two days. The solution proved to be even more powerful than we initially expected.
Paul MillerHead of End User Services
Arden & GEM
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Password reset is great functionality that makes life a lot easier. With fewer calls to the service desk, IT can spend time doing things that are more complicated.
Rob JagerConsultant
Detron IT Consultants
We can see what is installed where, who needs which version, what needs more RAM, and what is in need of repair or retirement. Now we have the visibility we need to guide IT strategy.
Ben SnyderDesktop Support
Under Armour
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Our error rate when picking orders is now about 1%, compared to 40% to 50% before.
Arlen BeylerianPrincipal Product Manager
Ivanti
It changes the way we work. It helps me sleep better because I know that our systems are going to be more accurate, stable, and secure.
Keith LutzVice President of Infrastructure
Mattress Firm
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With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool, and the ‘out of the box’ processes mapped well with our implementation designs.
John IrelandDirector of Customer Service
University of Oxford
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This deployment wasn’t just about unifying old ticketing help desks. This was about providing ITIL based processes and results metrics while deploying across IT and other departments. We have used the features within Ivanti Service Manager to simplify and enable custom roles, layouts, and workflows according to the requirements of those using them.
Steve HoenschHead of Frontline Services
University of Cambridge
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We’re there to support academic freedom and enable users to do their jobs, while also providing that backend layer of security. Having visibility into the entire landscape and the tools at hand to balance security with user needs makes it easier to meet both objectives.
Steven CvetkovicChief Information Security Officer
Swinburne University of Technology
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With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool.
John IrelandDirector of Customer Service
University of Oxford
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Device Control fully meets our expectations. We can control the most vulnerable parts of our infrastructure, proactively address any threats, and adhere to our security standards.
Grigory KashinHead of Software Sector, IT Department
Nornickel
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I love working at Ivanti because it is a healthy environment where the people are my friends and it is safe to be creative. Ivanti is also full of opportunities for growth and learning.
Sharlene NautaMarketing Communications Specialist
Ivanti
We will build out additional service automation depending on needs. Other departments also need to manage services for clients.
Carmela HoService Desk Supervisor
County of Maui
By consolidating more of what we need into a single console, it gives me one place where I can control application deployment, patch compliance, software licensing, antivirus, etc.
Aaron OrtizManager, Enterprise Device Architecture
Sharp Healthcare
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We’re running around 99.8% of picking accuracy. The goal within 6 weeks is 99.95%. And I’m confident we’ll get there.
Monty BurrellDirector of Operations
Dorman Products
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We also want to integrate the system with our telephone system, so that we can create tickets outside normal working hours.
Jan WindelsProject Manager
Ella
We are very impressed with the savings from using Optimizer for SAP. We were able to identify over 3,000 redundant user accounts as well as identify challenges around our software engine, which we were unaware of. By automating this process, we have saved tremendous amount of manual work. We are so happy we went with Optimizer for SAP.
SAP ManagerOil & Gas Company
Oil & Gas Company
With Ivanti we no longer have to worry about updating individual computers. Everything is automated. It’s a big time saver!
Umair SaleemIT Team Leader
Victoria State Government Department of Transport
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We can deliver higher quality outcomes without increasing costs. When issues do occur, we get the user back to work faster.
Amy YankovichDirector of Service Operations and Service Management
SCL Health
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The take up of the new technology has been rapid and decisive. Operators only need a day to become thoroughly familiar with the new devices.
Darren BowleyWarehouse Operations Manager
Mobis
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We needed a solution that would help increase productivity while seamlessly integrating with our warehouse management system... the take up of the new technology has been rapid and decisive. Operators only need a day to become thoroughly familiar with the new devices. We are already seeing the benefits from the initial roll-out with staff already eager to know when they were going to get theirs.
Darren BowleyWarehouse Operations Manager
Mobis
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“When we saw how easy Service Manager from Ivanti has been developed, we thought, we’d go for that. And so far, we have not been disappointed. It's an easy to use, out-of-the-box tool.”
Preben Duus JorgensenCEO
Neisa Nordic IT Service Company
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Sitting down with my team for a post-implementation review, the reaction was unanimous, the solution has exceeded our expectations.
Steve CottonVice President
Birmingham Women's NHS Foundation Trust
IT is able to manage our enterprise environment more easily, yet users get a more personalized workspace with the right access levels.
David EnriquezSenior Director, IT
Miami Marlins
There are businesses out there that look at virtualizing their complex desktop infrastructure and question what it will provide. The clear benefits start with real-time data staying behind company firewall, supported by dynamic resource allocation and allowing engineering collaboration across the globe, all with a higher level of compliance and operations excellence.
Søren Ankerstjerne
Lean-On
Clinicians get the information they need faster, which reduces clinical risk. It helps us deliver better faster support. We love it. And we know there's much more we can do with Ivanti.
Rachel DunscombeCIO
Bolton NHS Foundation Trust
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Insights into what's going on with our business and specific divisions is our biggest benefit from Ivanti Service Manager.
Thomas SmithSCI Director
Service Corporation International
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With Ivanti Neurons we have seen and will continue to see significant savings in asset and warranty management, by proactively monitoring device health, such as battery performance, Ivanti Neurons gives us real-time actionable intelligence, so we can automate or make more informed decisions and keep our users productive.
Daniel BoltonHead of Technical Services
Kingston University
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Ivanti Neurons gives us actionable information in just minutes so we can make more informed decisions and keep staff and students productive.
Daniel BoltonHead of Technical Services
Kingston University
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Our partnership with Ivanti will play an important role in keeping thousands of IT users operational and our IT teams happy.
John IrelandDirector of Customer Service
University of Oxford
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The best things I could sell someone on (Ivanti Neurons for ITSM) are the customer experience, the journey of accomplishment that we’ve been on, and the vast improvement in our NPS score.
Stephen PeatlingManager of Customer Engagement
Victoria University
People are at the core of everything we stand for. That’s why we’re here. We make it secure, simple, fast, and less stressful for them to do their very best work. And that starts with the people who work here.
Stephanie CarlsSocial Media Director
Ivanti
Ivanti Asset Management doesn’t touch the patients directly, but its indirect touch is incredibly important. With strong support operations, we provide better patient care, secure in knowing that we’re managing our end devices better through asset tracking and management.
Bill WeyrickDirector, Information Systems
Dartmouth-Hitchcock
We re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution.
David ReneerDirector, IT Systems
B/E Aerospace
BW’s mission is ‘students first,’ and we use Ivanti to push our initiatives for students forward. We’ve created a one-stop-shop where students can quickly find answers.
Steven CoyneCherwell Developer
Baldwin Wallace University
Ivanti enables us to manage our systems to provide the best possible patient care. Ivanti doesn't touch the patients directly, but its indirect touch is incredibly important. With strong support operations, we provide better patient care, secure in knowing that we're adhering to regulatory requirements like HIPAA and managing our end devices better through asset tracking and management.
Bill WeyrickDirector, Information Systems
Dartmouth-Hitchcock
ITIL alignment and automation are a given in ITSM solutions, so the reason Ivanti stood out from other solutions is because it’s truly codeless and this has been a real game-changer for us. We are seeing the benefits of the flexibility delivered by an internal development capability, who, as part of our own team, really understand our business.
Peter CoxService Operations Manager
Foodstuffs North Island
It makes my life easier when we have an application that is supported, stays current, and I don’t have to worry about keeping it up to date. I can sleep at night not worrying about the Ivanti application running.
Dave BlodgettDirector of Computing Services
Foxwoods Casino
I think Ivanti is definitely a good tool for any casino or any business because of the adaptability. It can fit small business needs, but it can also fit much larger enterprise needs as well.
Ben LapollaProgram Analyst
Foxwoods Casino
Enterprise Service Management is the whole company working together for better solutions and better results, and Ivanti supports us in achieving that.
Miranda MerilliData Analyst
GNC Holdings, Inc.
Ivanti helps us in the retail environment in a big way. Having over 4,000 stores, the biggest benefit of using Ivanti for GNC is visibility. We can see our stores and we can see the issues that all of the stores are having.
Miranda MerilliData Analyst
GNC Holdings, Inc.
For every dollar HomeAdvisor spends on Ivanti, the company saves two dollars.
David CannodeDirector, Technical Operations
HomeAdvisor
Ivanti offers the customization that no other tool I know of offers.
Dylan ReadITSM Administrator
HomeAdvisor
We liked Ivanti's concurrent licensing model, affordable pricing, and self-service portal capabilities. The codeless platform allows the service desk to build everything we need to do our jobs without expert developers.
Joshua TooleyAssociate Director of IT Support
Texas Christian University
Knowledge is power but only when it’s shared. If you hold knowledge, then it is not power. Ivanti, with its tasking capabilities, helps share knowledge across our team.
TJ MartinezDirector of Customer Support for Core Information Technologies
Texas Christian University
Zero trust is not a technology, it’s not something you buy, it’s a strategy.
Gregory TouhillDirector of the Computer Emergency Readiness Team
Carnegie Mellon University
Ivanti Service Management ticked all of our boxes in terms of what it was going to deliver - the quality of the solution, the cost of the solution and the expandability and the customizability of the solution.
Craig MortonIT Service Development Team Leader
Aberdeenshire Council
We have gone beyond just using Ivanti Service Management as an ITSM tool. We do use it truly as an Enterprise Service Management solution.
Craig MortonIT Service Development Team Leader
Aberdeenshire Council
Using the shared Ivanti Service Management platform allows us to achieve a lot of value from one product.
Craig MortonIT Service Development Team Leader
Aberdeenshire Council
How many people can say that they enjoy going to work? I can! I enjoy showing up to work every day because of my amazing team! I work with some of the brightest, friendliest, and most creative people that push the needle even further for our company. My team challenges me every day to be a better marketer, and my skillset has grown so much because of them and my department’s incredible leadership.
Christine AlexisSocial Media Manager
Ivanti
We narrowed the shortlist to two and worked with local Australian Ivanti partner Service Quality which was very collaborative in the approach and options presented, striking the right balance between fitting processes to tools and tools to processes. This was in stark contrast to ServiceNow which was inflexible and had a regimented approach.
Nathan PethybridgeEnterprise Tools Manager
Datacom
It was a very easy decision to go with Ivanti. The number one key reason had to do with administration. Ivanti made it simple to administer and build things.
Rhonda BrandeSenior Manager IT Service
P.F. Chang's
There was a time when email and support were going into a black hole. That’s no longer happening, and our team members are able to provide the help they weren’t able to before.
Rhonda BrandeSenior Manager IT Service
P.F. Chang's
Ivanti has allowed us to deliver a much more personalized experience to each user, while simplifying policy and application management. Clinicians get the information they need faster, which reduces clinical risk. It helps us deliver better, faster support. We love it. And we know there’s much more we can do with Ivanti.
Rachel DunscombeCIO
Bolton NHS Foundation Trust
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Manually pushing out updates was not working. It was difficult to stay current. We found that we were being reactive rather than proactive and needed to make a strategic change.
Umair SaleemIT Team Leader
Victoria State Government Department of Transport
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We no longer have to worry that application updates are current. Our employees are all able now to be the most productive with the latest applications. And, with user profiles, employees get exactly they applications they need to do their job, and nothing more.
Umair SaleemIT Team Leader
Victoria State Government Department of Transport
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We have cut overheads and staff time as a result of Ivanti's automated patch updates, and the interactive dashboard makes the entire program easier to manage. Ivanti in all aspects has exceeded our expectations.
Umair SaleemIT Team Leader
Victoria State Government Department of Transport
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Ivanti offers various bundling and licensing options of its ITSM product with its security and ITOM solutions that appeal to organizations seeking tailored offerings. (Gartner Magic Quadrant for IT Service Management Tools, 2019)
Anonymous GartnerNo Title
Gartner
Ivanti gives me the perfect balance. Every day I get to work with hugely talented people in a dynamic industry within a culture that values continuous learning. Most importantly for me, at Ivanti home life and social responsibility are valued with flexibility and volunteer time.
Emma AshleySenior Manager of Engineering
Ivanti
Before Ivanti, manual and scripted processes required two to three days from Ultipro completion (HR system) before an employee could start working. Now with Ivanti, nine out of 10 times employees begin work the next morning
Marcus LohrVice President
Woodforest National Bank
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If you want to improve your service relationship with your customers, you need a tool like this to do it.
Stephen PeatlingManager of Customer Engagement
Victoria University
I spent most of my time figuring out how to get the communication working properly with our customers. It just wasn’t happening at all.
Stephen PeatlingManager of Customer Engagement
Victoria University
The feedback we received was, well, no feedback. No one was ringing up asking, ‘What's happened to my job?’ and that sort of thing.
Stephen PeatlingManager of Customer Engagement
Victoria University
Through our efforts with Ivanti Service Manager, a big plus for us is that our team has been recognized for how customer service should be run within the University.
Stephen PeatlingManager of Customer Engagement
Victoria University
Ivanti has a powerful platform. It is not just an IT ticketing tool. It is a platform that can be used outside of IT as easily as within IT.
Mark TempleIT Service Project Manager
University of Glasgow
This isn’t just a change of platform, but an opportunity to change how we deliver the services our students and staff rely upon.
Mark TempleIT Service Project Manager
University of Glasgow
Turning those into smart forms will help symbolize the transformation we’ve been going through that’s leading to greater success for students and staff.
Mark TempleIT Service Project Manager
University of Glasgow
In one way, COVID-19 was the best thing that happened to us because it allowed us to move ahead very, very quickly and demonstrate the reasons why we wanted to manage remote devices without staff needing to be connected to a VPN.
Naomi LutveyDirector of Client Services for ICT Services
Ivanti
With the Ivanti tool, we’ve got one place that we can go to look for both our hardware and our software.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
Some of the biggest value we have received from Ivanti is the ability to give answers quicker. I can quickly drill down into any of the assets very quickly. I can look at asset details and find out where things have gone awry VERY quickly.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
We laid out a whole list of items—the things we needed, the things that are nice to have, and the things we’d love to see in the future.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
Users say, ‘Hey with this new tool it’s so much more efficient. We don’t have to wait as long for items to be resolved and tickets get quickly routed to the correct teams now’.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
Working with the Ivanti platform enables me to make small tweaks that have an impact on a particular user group. I really appreciate the platform’s flexibility. I can do things very nimbly. It’s that one small piece that makes a group’s job a little bit easier.
Will Schultz
Loyola University
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If one of my peers in higher education asked what tool we were using or what tool I could recommend, I would definitely recommend Ivanti Service Manager.
Alison StillwellIT Lead
Loyola University
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We’ve been using Ivanti Velocity powered by Wavelink for more than four years now. This product has given us an excellent tool, especially as UCT grows through acquisitions and as we roll out the solutions through our various sites.
Nitin MirandaSAP Project Lead
Ultra Clean Technology
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We expect a software editor to be highly responsive on a day-to-day basis, to invest constantly in their solutions, and to be flexible in their exchanges; these are all qualities we have found with Ivanti for many years. A partnership is judged over time, Ivanti over the years has always met the expectations of our customers through innovative technological solutions.
Fabien FudalejGeneral Manager
Cegedim Outsourcing
For activities that require manager approval…the automated workflow sends an alert to HR that someone has changed their manager, HR review and authorise the update. Our people data is then automatically updated routing the ticket to the person’s correct manager for approval, as a result the system is permanently corrected until another change is needed.
Peter CoxService Operations Manager
Foodstuffs North Island
Ivanti Service Management was so configurable that we were able to make it work for facilities.
Laurie HammondComputer Operations
Laramie County School District