Customer Quotes

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We've always been dedicated to staying protected. Now, with Ivanti Patch for SCCM, it doesn't take nearly as much time.
Rick McIverSenior Systems Administrator
University of Pittsburgh
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The time we are already saving with Ivanti is time that we can reinvest in improving our whole approach to endpoint management, ultimately improving the future for our students.
Larry BarriosIT Manager
Cypress Fairbanks ISD
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We also expect Change Management to provide a significant improvement as we lack an integrated solution that requires duplication.
Wendell BobstAVP, IT Customer Services
Adventist Health
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The more we work with Ivanti, the better our IT processes become. Our users love the new Ivanti system. Managers love having the information they need in easy-to-use dashboards and reports.
Candice PeacockIT Service Desk Manager
Total Wine & More
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With Insight, we had hard data about problems we knew about—and problems we had no idea existed.
David WyldSenior Desktop Infrastructure Engineer
Deakin University
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With DSM, a small staff can manage and provide updates to a large number of clients and servers.
Riaan van der WesthuizenInfrastructure Architect
Bilfinger
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Implementing Ivanti Service Manager has increased the efficiency of the IT team, consolidating processes and supporting us in our ISO27001 accreditation, which we achieved following the implementation.
Claire DunnIT Director
The Priory Group
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With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool, and the ‘out of the box’ processes mapped well with our implementation designs.
John IrelandDirector of Customer Service
University of Oxford
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This deployment wasn’t just about unifying old ticketing help desks. This was about providing ITIL based processes and results metrics while deploying across IT and other departments. We have used the features within Ivanti Service Manager to simplify and enable custom roles, layouts, and workflows according to the requirements of those using them.
Steve HoenschHead of Frontline Services
University of Cambridge
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We’re there to support academic freedom and enable users to do their jobs, while also providing that backend layer of security. Having visibility into the entire landscape and the tools at hand to balance security with user needs makes it easier to meet both objectives.
Steven CvetkovicChief Information Security Officer
Swinburne University of Technology
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With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool.
John IrelandDirector of Customer Service
University of Oxford
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We provide better patient care, secure in knowing that we’re managing our end devices better through asset tracking and management.
Bill WeyrickDirector, Information Systems
Dartmouth-Hitchcock
Trust and empathy are what we stand for here at Ivanti. From day 1, I've been grateful for the support and opportunity to work alongside talented people who truly want what's best for the customer. It isn't just about the passion for the job and delivering quality products; it's also about continuing to stretch yourself to learn and grow in new ways. That's how Ivanti values its employees and customers.
Jamie Laliberte WhalenDirector of Social Strategy at Ivanti
Ivanti
Pulse comes in at a very competitive price point. Considering how much the organization uses it in comparison to other products, Pulse actually comes out cheaper than other products.
Rodney ArthurDirector of Information Technology
DCX-CHOL
For CMMC certification we need to be level 3. Pulse meets all of our needs from a VPN standpoint, and supports security requirements all the way to level 5. Pulse can grow as we do, including helping our audits from entities like the DoD, because of their familiarity with Pulse Secure.
Rodney ArthurDirector of Information Technology
DCX-CHOL
Pulse runs consistently. Going into COVID, our mobile workforce was already up and running, while I noted other companies were clamoring. I didn’t realize how much difficulty other people were having with mobility. With Pulse as our foundation for remote access, we were already covered. So essentially, all we needed to do was to add a few more laptops.
Rodney ArthurDirector of Information Technology
DCX-CHOL
We utilize Pulse Secure on our phones since we have to create hotspots. It secures your phone so that you can access the apps and data in the cloud.
Dr. Brian KahanDoctor of Osteopathic Medicine
The Kahan Center
It's a good system and is easy to work with, so, for somebody who's not trained in computers and information technology, I think it's a really nice system to have.
Dr. Brian KahanDoctor of Osteopathic Medicine
The Kahan Center
The most amazing thing about Ivanti's products is that they are well integrated with each other and you don't have to worry about your end points being integrated with your ITSM or your patches not being reported accurately. Everything works together out of the box and you get the desired result in no time.
Motaz AlqaissiHead of IT Operations
eHosting Data Fort
We chose the most beneficial and satisfactory solutions for our needs in 2015. Other applications failed to meet many of our requirements. Also, we received positive feedback about technical support from the users. We are quite satisfied with our long-term collaboration with Ivanti and its business partner Go On Teknoloji.
Gokhan IsakNetwork and Security Engineer
Bilyoner
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When COVID-19 unfolded, we were asked to support some other areas of the University by quickly providing faculty and administrative staff a portal to access Knowledge articles, FAQs, and other information all in one place.
Naomi LutveyDirector of Client Services for ICT Services
Ivanti
With Ivanti Velocity we can have the screen look exactly how we want — no scrolling necessary. We were able to fit everything on the screen plus strip out a lot of ancillary data with no value-add. So, in this state, selectors get their location, their item number, a brief description, and a field to scan the barcode. That's all we needed.
Brian EvansManager of Continuous Improvement
Mile Hi Companies
We also want to integrate the system with our telephone system, so that we can create tickets outside normal working hours.
Jan WindelsProject Manager
Ella
“When we saw how easy Service Manager from Ivanti has been developed, we thought, we’d go for that. And so far, we have not been disappointed. It's an easy to use, out-of-the-box tool.”
Preben Duus JorgensenCEO
Neisa Nordic IT Service Company
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Insights into what's going on with our business and specific divisions is our biggest benefit from Ivanti Neurons for ITSM.
Thomas SmithDirector, IT and Telecom Support
Service Corporation International
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With Ivanti Neurons we have seen and will continue to see significant savings in asset and warranty management, by proactively monitoring device health, such as battery performance, Ivanti Neurons gives us real-time actionable intelligence, so we can automate or make more informed decisions and keep our users productive.
Daniel BoltonHead of Technical Services
Kingston University
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Ivanti Neurons gives us actionable information in just minutes so we can make more informed decisions and keep staff and students productive.
Daniel BoltonHead of Technical Services
Kingston University
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Our partnership with Ivanti will play an important role in keeping thousands of IT users operational and our IT teams happy.
John IrelandDirector of Customer Service
University of Oxford
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The best things I could sell someone on (Ivanti Neurons for ITSM) are the customer experience, the journey of accomplishment that we’ve been on, and the vast improvement in our NPS score.
Stephen PeatlingManager of Customer Engagement
Victoria University
Ivanti Asset Management doesn’t touch the patients directly, but its indirect touch is incredibly important. With strong support operations, we provide better patient care, secure in knowing that we’re managing our end devices better through asset tracking and management.
Bill WeyrickDirector, Information Systems
Dartmouth-Hitchcock
BW’s mission is ‘students first,’ and we use Ivanti to push our initiatives for students forward. We’ve created a one-stop-shop where students can quickly find answers.
Steven CoyneCherwell Developer
Baldwin Wallace University
Ivanti enables us to manage our systems to provide the best possible patient care. Ivanti doesn't touch the patients directly, but its indirect touch is incredibly important. With strong support operations, we provide better patient care, secure in knowing that we're adhering to regulatory requirements like HIPAA and managing our end devices better through asset tracking and management.
Bill WeyrickDirector, Information Systems
Dartmouth-Hitchcock
We liked Ivanti's concurrent licensing model, affordable pricing, and self-service portal capabilities. The codeless platform allows the service desk to build everything we need to do our jobs without expert developers.
Joshua TooleyAssociate Director of IT Support
Texas Christian University
Knowledge is power but only when it’s shared. If you hold knowledge, then it is not power. Ivanti, with its tasking capabilities, helps share knowledge across our team.
TJ MartinezDirector of Customer Support for Core Information Technologies
Texas Christian University
Ivanti Service Management ticked all of our boxes in terms of what it was going to deliver - the quality of the solution, the cost of the solution and the expandability and the customizability of the solution.
Craig MortonIT Service Development Team Leader
Aberdeenshire Council
We have gone beyond just using Ivanti Service Management as an ITSM tool. We do use it truly as an Enterprise Service Management solution.
Craig MortonIT Service Development Team Leader
Aberdeenshire Council
Using the shared Ivanti Service Management platform allows us to achieve a lot of value from one product.
Craig MortonIT Service Development Team Leader
Aberdeenshire Council
It was a very easy decision to go with Ivanti. The number one key reason had to do with administration. Ivanti made it simple to administer and build things.
Rhonda BrandeSenior Manager IT Service
P.F. Chang's
There was a time when email and support were going into a black hole. That’s no longer happening, and our team members are able to provide the help they weren’t able to before.
Rhonda BrandeSenior Manager IT Service
P.F. Chang's
Before Ivanti, manual and scripted processes required two to three days from Ultipro completion (HR system) before an employee could start working. Now with Ivanti, nine out of 10 times employees begin work the next morning
Marcus LohrVice President
Woodforest National Bank
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If you want to improve your service relationship with your customers, you need a tool like this to do it.
Stephen PeatlingManager of Customer Engagement
Victoria University
I spent most of my time figuring out how to get the communication working properly with our customers. It just wasn’t happening at all.
Stephen PeatlingManager of Customer Engagement
Victoria University
The feedback we received was, well, no feedback. No one was ringing up asking, ‘What's happened to my job?’ and that sort of thing.
Stephen PeatlingManager of Customer Engagement
Victoria University
Through our efforts with Ivanti Service Manager, a big plus for us is that our team has been recognized for how customer service should be run within the University.
Stephen PeatlingManager of Customer Engagement
Victoria University
Ivanti has a powerful platform. It is not just an IT ticketing tool. It is a platform that can be used outside of IT as easily as within IT.
Mark TempleIT Service Project Manager
University of Glasgow
This isn’t just a change of platform, but an opportunity to change how we deliver the services our students and staff rely upon.
Mark TempleIT Service Project Manager
University of Glasgow
Turning those into smart forms will help symbolize the transformation we’ve been going through that’s leading to greater success for students and staff.
Mark TempleIT Service Project Manager
University of Glasgow
With the Ivanti tool, we’ve got one place that we can go to look for both our hardware and our software.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
Some of the biggest value we have received from Ivanti is the ability to give answers quicker. I can quickly drill down into any of the assets very quickly. I can look at asset details and find out where things have gone awry VERY quickly.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
We laid out a whole list of items—the things we needed, the things that are nice to have, and the things we’d love to see in the future.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
Users say, ‘Hey with this new tool it’s so much more efficient. We don’t have to wait as long for items to be resolved and tickets get quickly routed to the correct teams now’.
Pat NicolsSr. IT Systems Analyst
Marathon Oil
Working with the Ivanti platform enables me to make small tweaks that have an impact on a particular user group. I really appreciate the platform’s flexibility. I can do things very nimbly. It’s that one small piece that makes a group’s job a little bit easier.
Will Schultz
Loyola University
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With Ivanti, we're now bringing all of our assets into a modernized ITSM interface and will be setting up actions, rules and processes for managing our inventory. This will provide us with a more accurate overview of what assets we have and what we are paying for in terms of software licensing.
Jenny RockProduct Engineer
City of Seattle
The opportunities with Ivanti Neurons for ITAM are endless. We’ll also be able to see how much we spend each year to maintain our technology solutions and determine if we need to adopt cloud-based solutions, for example, in place of an on-premises solution to save money.
Jenny RockProduct Engineer
City of Seattle
With Ivanti, we can integrate all of the new smartphone capabilities into our organization and open up the world of apps for our people.
Bas WassinkApplications Manager
Hoogheemraadschap Hollands Noorderkwartier
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The Ivanti Cloud Relay implementation was an easy and smooth project. The implementation solved our Everywhere Workplace challenge.
Rogier HoekSystem Engineer
Kramp
Innovative, scalable, simple and efficient, the platform perfectly meets the challenges and strategic ambitions of GLS France.
Mathieu BarthetChief Transformation Officer
GLS France
Ivanti Neurons enables what I call ‘contactless intervention’ and you can create ‘custom actions.’ As part of this, we needed to determine if we wanted to solve small problems continuously or let small problems solve themselves, which would let us get to the big stuff. One example of the big stuff is tracking our CMDB better, which we’re moving towards with Ivanti Neurons for ITAM. We’ll have actionable data ahead of time.
Jesse MillerIT Specialist
Southstar Bank
We don’t need to interrupt an end-user and their day. We’re giving them a better quality of life. We pride ourselves on that as a community bank — we want to deliver that kind of community experience to employees and customers. It’s what we’re really hoping to accomplish for ourselves and everyone.
Jesse MillerIT Specialist
Southstar Bank
We found other vendors to be very sale focused. They would only interact with us when there was an issue or a contract was about to end, Ivanti is constantly in touch with new and proactive ways their solutions can support our organisation.
Craig WarrenExecutive Director of ICT Infrastructure Services
Deakin University
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At UT Dallas, our bottom line is really our students, making sure they get a great education. The way Ivanti plays a part in that is by ensuring that’s where the focus stays. We’ve solved a lot of business challenges with Ivanti, and we continue to do that every single day.
Pulin BhattDirector of Client Services
University of Texas at Dallas
I think Ivanti is definitely a good tool for any casino or any business because of the adaptability. It can fit small business needs, but it can also fit much larger enterprise needs as well.
Ben LapollaProgram Analyst
Foxwoods Casino
We’ve been able to cancel our outsourcing contract and improve employee satisfaction at the same time. We’re already seeing a return on investment.
John SmithHead of Unified Endpoint Management Team
State Law Enforcement Agency
The take up of the new technology has been rapid and decisive. Operators only need a day to become thoroughly familiar with the new devices. We are already seeing the benefits from the initial rollout with staff already eager to know when they were going to get theirs.
Darren BowleyWarehouse Operations Manager
Mobis
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With Ivanti, we can confidently ensure that only trusted devices are able to access our business apps, and we know that the latest security configurations are always pushed to their devices. Since we’ve moved to the cloud and Zero Sign-On, we feel even better about the security of our cloud apps, which are easier and more cost-effective to manage than ever.
Eric ZweigbaumDirector of IT
Conair
Shifting to voice-based processes in the warehouse at Weber has created a significant impact... With such productivity gains, customers’ expectations are met, even with an increase in demand.
Terry GarnerLogistics Manager, AU/NZ
Weber
Everyone from doctors and pharmacists to physical therapists saw that mobile devices weren’t just for email anymore. They were full-blown computing devices they could use to take photos and access and update records through Epic in order to manage patient care. Pretty soon we were leaving the legacy devices behind us. Now we can just automatically push apps and configurations, and there’s nothing for the user to do. That’s what our goal has always been.
Anthony ThompsonSE of Mobile Device Technologies
University of Virginia Health System
After updating one employee's Mac Tunnel, it was pretty cool to see her excitement when she realized that all she had to do was simply open the app to gain secure access to her work – no separate VPN login required. She said it was like magic.
Anthony ThompsonSE of Mobile Device Technologies
University of Virginia Health System
Ivanti does a lot of things to help us, together with Ivanti sales and support team, I couldn’t ask for a better team, and without Customer Advocacy team support I would not be successful for the 22 years I have been with SCI. It takes you helping me get to the next spot.
Thomas SmithDirector, IT and Telecom Support
Service Corporation International
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To me, locking arms is where you intentionally put somebody before yourself, you understand their needs and bring them forward. I have experienced that with Ivanti when I worked with the Advocacy team as well as the sales team.
Jesse MillerIT Specialist
Southstar Bank
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We've been able to replace 12 key presses as we call them, and that's led to a 24% reduction in total cycle time per pick transaction using this software.
Scott GehrkeSr. Manager, Enterprise Support Services
Radial
Within just a few weeks of TSM program involvement, the biggest difference we noticed was the improvement in our internal communications and, as a result, faster resolution of technical issues within our environment.
Head of Technical Services
Top 10 Global Bank
I know we are not one of your biggest customers, but we have been treated like we are your biggest customer. We appreciate the support we have gotten from the Services team. They have, in my opinion, gone above and beyond any experience we have had with any of our vendors.
Director of Technical Services
Aerostructures Manufacturer
To get all stakeholders on board, we had to put the new solution through a live test. We were very pleased with the results.
Sanjeev PathakDirector, Modern Workplace Technology – Endpoint Management
BCD Travel