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Success story

How BCD Travel Improved its IT Performance and Customer Satisfaction with Ivanti Neurons

Modernizing remote and office workspaces

With operations throughout the world, BCD Travel needed to ensure an exceedingly high level of compliance and operational excellence on more than 15,000 endpoints in 109 countries. When COVID-19 changed the way employees worked, Sanjeev Pathak, Director of Modern Workplace Technology – Endpoint Management, needed a way to automate many processes for his team while more remote devices were coming online.

Ivanti Neurons prevailed against the competition to bring a 360degree view to the IT department​

BCD Travel is an organization with multiple locations across the globe. Ivanti Neurons perfectly addressed its needs to manage a decentralized network and many home-office devices. The ability of Ivanti Neurons to discover, secure and service the vast amounts of endpoints that BCD Travel manages is exactly what was needed. 

The real-time, 360-degree view lets the IT team know quickly what’s in the environment, where it’s located and the status of each device. From there, analysts can drill down and take actions, many of which can be automated. The solution stood out because of its open system architecture that allowed integration with other existing tools. What’s more, BCD Travel has trusted Ivanti for over 10 years to help its IT team achieve operational excellence. Whom to trust for this next challenge was a simple decision.

To get all stakeholders on board, we had to put the new solution through a live test. We were very pleased with the results.

A compliant, productive, modernized solution

Ivanti Neurons delivered multiple options to manage many kinds of devices, which allowed BCD Travel to select the best fit. Because of the successful management of end user devices, BCD Travel decided to extend the Ivanti solutions to servers as well. 

  1. The overall integration was completed in just two weeks based on a previous design workshop, with a rollout to more than 15,000 devices. 
  2. Employees can now work wherever they need while the security, control and support of those devices remains simple and easy. 
  3. With automation in place, end users experience resolutions faster than before. 
  4. Problems are now identified before they are reported, allowing Sanjeev’s team to be proactive rather than reactive.

A partnership built to last

The longtime cooperation with Ivanti has enabled BCD Travel to manage the ever-changing demands that IT teams face. With increased confidence in Ivanti’s products, Sanjeev and his team now feel ready to drive the adoption of a modernized IT experience, enabling their employees to work from anywhere.

Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.


Ivanti Neurons for Healing

Take troubleshooting off your agenda with automatic detection, diagnosing and healing of endpoint issues.

Ivanti Neurons Workspace

Speed up resolutions and deliver more efficient and productive work experiences.