With more than 50 years’ experience in technology, Datacom is one of Asia Pacific’s leading IT-based managed service providers with more than 7,500 staff, working in 30 different offices in New Zealand, Australia, Malaysia, the Philippines, Vietnam, plus the US and UK. Private and public sector clients choose to partner with Datacom to support both existing IT systems and processes and custom-design brand new ones. The Challenge Datacom went to market to replace their existing CA Technologies IT Service Management (ITSM) solution which was highly customised, ageing and no longer fit for market demand. Four vendors were invited to respond to a set of 100 selection criteria, including use cases and user stories. An internal panel reviewed responses and shortlisted Ivanti, ServiceNow and CA Technologies. Nathan Pethybridge, Enterprise Tools Manager Australia at Datacom, was a member of the selection committee.
Customer Success Stories
With more than 38,000 customers, Ivanti powers the IT behind some of the biggest and best companies in the world. From patch management and IT security solutions, to IT Asset Management, IT Service Management, and IT Systems Managment to solutions for the warehouse, Ivanti changes the way businesses work. Here are few of our customers.
With more than 38,000 customers, Ivanti powers the IT behind some of the biggest and best companies in the world. From patch management and IT security solutions, to IT Asset Management, IT Service Management, and IT Systems Managment to solutions for the warehouse, Ivanti changes the way businesses work. Here are few of our customers.
Established in 1974, Australia’s Deakin University has five campuses—one in Melbourne, two in Geelong, and one in Warrnambool. The fifth and fastest-growing campus is in the cloud (online). Each campus has a distinctive character, rich culture, and strong presence in its local community.
What once took up to seven days now takes no longer than a couple of hours. See how they did it with Ivanti solutions.
The Department of Transport (formally VicRoads (Roads Corporation of Victoria)) is the road and traffic authority in the state of Victoria, Australia. The Department of Transport plans, develops, and manages the arterial road network and delivers road safety initiatives and customer-focused registration and licensing services.
The Need to Innovate a 10-Year-Old IT Ticketing System.
Weber tackles day-to-day supply chain challenges by adding voice recognition to their warehouse technology.
Adventist Health is a faith-based, non-profit integrated health delivery system providing compassionate care in California, Hawaii, Oregon, and Washington. Founded on the Seventh-day Adventist heritage, the organisation operates 20 hospitals, more than 275 clinics, 15 home-care agencies and seven hospice agencies, as well as four retirement centres as joint ventures.
Aggreko, after reaching end of life of its existing on-premise solution for IT Service Management (ITSM) tool, faced a stark choice: either move towards a cloud-based solution or upgrade to the latest ITSM on-premise solution.
AutoTrader became an entirely digital enterprise in 2013. They are global leaders in all aspects of buying, selling, marketing and manageing cars. In the U.K., for example, 65% of all used-car transactions involve AutoTrader.
Case Study: Banner Bank
Case Study: Bott Group
When illness or trauma strikes, a person’s life may depend on ready access to a blood transfusion. Across Canada, patients rely on Canadian Blood Services to manage a safe, secure, and cost-effective blood system.
Cape Peninsula University of Technology (CPUT) hosts 34,000 students, employs close to 2,000 staff members, spans 11 campuses, and supports more than 80 undergraduate and postgraduate courses in programs including applied sciences, business and management, education, engineering, health and wellness, and informatics and design.
Case Study: Capitec
Contact Energy is one of New Zealand's largest listed companies with over 550,000 connections across electricity, natural gas, LPG and broadband products. The company is undertaking a digital transformation journey to become a digital-first retailer encompassing transition across technology, people and processes.
Harmonizing the IT Environments of Three Merged Businesses
Couche-Tard operates more than 2,000 convenience stores in Canada, primarily under the Couche-Tard® and Mac’s® brands. The company also operates thousands of stores under the Circle K brand in the US, Europe, and other parts of the world. Couche-Tard’s 650 stores in Quebec are served by a single distribution centre located in Laval. It houses more than 3,000 SKUs of perishable and non-perishable products and provides three scheduled deliveries to each store every two weeks.
A worldwide manufacturer of speciality chemicals, high-performance materials, and ingredients for a wide range of industries and consumers.
Cypress Fairbanks Independent School District in Harris County, Texas is the largest Recognised School District in the state. Covering 186 square miles, the district levies local taxes and uses the funds to operate 54 elementary schools, 18 middle schools, 12 high schools, and four special programme facilities, serving a total student population of more than 100,000. Founded in 1939, Cypress Fairbanks employs more than 12,000 people, including more than 6,500 faculty members.
Case Study: Dallas ISD Food Services
DCX-CHOL Enterprises, Inc. specialises in manufacturing military and aerospace interconnect parts including custom connectors, cable assemblies, and wired enclosures. As a small, privately held company, they are comprised of five divisions, each focused on specialised verticals and products, ranging in complexity from straight assemblies to sophisticated high-density harnesses and circuitry.
Dorman
EDF Energy (formerly British Energy) is the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, and the largest supplier to British businesses.
With more than 5000 professionals, some 100 of the world’s leading IT suppliers, and a solid 50-year track record of performance and reliability, the Midis Group is an international organisation comprised of over 170 companies across Europe, the Middle East & Africa.
The group is known for its advanced offering of managed IT services and consultancy, system integration, cloud and data centre capabilities and infrastructure, software and hardware solutions, as well as technology distribution and retail.
Case Study: El Camino Hospital
Gist is a 24/7 supply chain company that offers innovative solutions around contract logistics, global freight management, and temperature-controlled distribution. It serves a range of customers from the commercial and industrial sectors, and specialises in managing supply chains for perishable and chilled products. One of the company’s best-known clients is Starbucks, for which it manages logistics operations for dairy, ambient non-food, fresh chilled, and pastry products delivered to approximately 800 stores in the UK and Ireland.
Globe Telecom, or Globe, is a major provider of telecommunications services in the Philippines.
Goya Foods
J. J. Keller is the trusted source for DOT Transportation, OSHA Workplace Safety, Construction and Human Resources (HR) products and services.
Kingston University is the largest provider of higher education in SW London, offering undergraduate and postgraduate programmes in the UK and overseas.
As Europe’s largest specialist of spare parts and accessories for the agricultural industry, Kramp has the philosophy of always doing its best to make things as easy as possible for others. Its values form the cornerstone of its identity.
The company started out as a small family firm in in the Dutch town of Varsseveld. Some 70 years later, Kramp operates in 24 European countries and employs around 3,000 people. Despite this growth, the company has retained a family culture and places value on a local presence as a partner who knows the market and speaks the language.
Case Study: Lamoda
A Cloud Solutions Provider of high-performance VDI simplifies desktop management and patching with Ivanti® Patch Management and Ivanti® User Workspace Manager.
the Loyola University IT team decided to evaluate Ivanti Service Manager anddiscovered it made their ITSM workflow much simpler to use for all personnel. This, in turn, resulted in faster ticket resolution and more efficient help desk response.
With the ever-changing energy industry, Marathon Oil’s IT department needed a service management and asset management platform that could change with them through the years and provide a positive user experience.
With the help of Ivanti software, Mattress Firm can tackle today’s tasks while anticipating tomorrow’s.
Mobis
NIH uses Ivanti to improve productivity with passwordless authentication to critical mobile apps.
Neisa uses Ivanti® Service Manager out-of-the-box functionality and content to significantly improve its efficiency and consistency delivering IT services to its customers.
The Public Employees Retirement System is the retirement and disability fund for public employees in the U.S. state of Oregon established in 1946.
Region Midtjylland is Denmark’s second largest government administrative area, with a population of 1.3 million. Administrative responsibilities include hospitals and more than 31,000 healthcare staff. In Aarhus, the country’s second largest city, a regional centre of clinical excellence is being developed, merging the services of three hospitals.
A worldwide manufacturer of quality, high-precision and power-transmission engineering solutions for industry and commerce that lift, move, rotate, or convey materials and people.
Case Study: Sasol
SCI moves its entire IT Service Desk operation to the cloud without interruption.
Southstar Bank resolves IT issues — and potential problems — before end-users are aware.
TaylorMade manufactures and sells golf equipment, footwear, apparel, and accessories under the TaylorMade, Adams, and Ashworth brands. Thirty years ago, the company disrupted the golf industry with a revolutionary new driver made of stainless steel. Today, TaylorMade still makes the #1 driver and is a favourite of golfers.
The Kahan Centre for Pain Management in Annapolis, Maryland serves the greater Baltimore and Washington Metro areas. Even as a locally owned, specialised medical clinic, the proper technical infrastructure is necessary for providing secure access for increased telehealth demands.
The Priory Group supports the health and well-being needs of more than 30,000 people every year, via a network of 400 facilities that support healthcare, education and children services, and adult care services. The Priory is best-known for Roehampton Hospital, a premier provider of addiction treatment.
Today’s society requires a provincial government that carefully examines its various roles, and that gives people, municipalities, civilsociety organizations, and businesses confidence in the Groningen Provincial Council. The council forms the administrative link between the national government and the municipalities.
Ultra Clean Technology (UCT)
UMC Health System transitions from inefficient manual processes to secure, automated identity management with Ivanti® Identity Director. Automation accelerates onboarding time, supporting compliance and faster access to patient records.
Case Study: University of Cambridge
Ivanti Neurons for ITSM (formerly Ivanti® Service Manager) provides the tools needed to underpin the service delivery model for campus expansion.
Consisting of 38 self-governing colleges, 100+ departments, 350 central IT staff, 300 distributed IT staff, and 30,000 end users, the University of Oxford has a large, federated IT support function and end user base. As such, it represents a significant challenge in terms of IT operations, with the service desk playing a crucial role in providing essential services.
When Covid-19 hit, Naomi Lutvey and her team were prepared to act with the help of Ivanti and partner Fusion5.
The University of Surrey is a leading public research university.
Case Study: University of West England
As one of Europe's largest transport and logistics organisations, Vos Logistics specialises in a wide range of services-from forwarding, warehousing, and distribution to full supply-chain to full supply-chain management. They are one of the largest road haulers in Europe, with a network of 25 locations, 2,000 employees, operating over 1,000 vehicles, 3,200 loading units, and 190,000m2 of storage space.
On the one hand, banks need agility and flawless service to build customer preference and loyalty. On the other, they are shackled by some of the most stringent regulatory challenges of any industry. These twin pressures make the demand for extreme efficiency especially acute, driving banking IT professionals on a never-ending search for innovation and better business process execution at corporate as well as branch locations.