For world-class care and operational excellence, families go to Akron Children’s Hospital. In 2016, the hospital garnered 1 million patient visits, being ranked among the best children’s hospitals by US News & World Report. With two hospital campuses and 60-plus primary, specialty, and urgent-care locations throughout Northeast Ohio, the children’s hospital I.S. Service Desk supports clinical systems used by more than 5,500 clinicians and staff. 

The Conair Corporation has been a household name in the United States since the company was founded in 1959. Headquartered in Stamford, CT, Conair is now one of the largest and most diversified consumer products companies in the world. In addition to personal care, grooming, and health and beauty products, Conair is also a global leader in the manufacture and distribution of premium kitchen electrics, tools, and cookware. Conair employs nearly 4,000 employees and manages more than 25 brand lines in 125 countries around the world. 

Denton Independent School District (ISD) has been committed to providing quality education since its founding in 1882. Located about 25 miles north of Dallas and Fort Worth, the district encompasses 180 square miles and contains all or parts of 17 cities, communities, or major developments. Denton ISD includes four comprehensive high schools, seven middle schools, 23 elementary schools, two early childhood centers, an alternative high school, an advanced technology complex, and other specialized schools and centers.

Case Study: El Camino Hospital

GNC, a leading global specialty retailer of health and wellness products, is no stranger to challenge with its 4,000-plus US retail locations.

HomeAdvisor ITSM strategy now ‘up to code’

The Public Employees Retirement System is the retirement and disability fund for public employees in the U.S. state of Oregon established in 1946.

Founded by the Sisters of Charity of Leavenworth and headquartered in Broomfield, Colorado, SCL Health is dedicated to improving the health of the poor and vulnerable in communities in the states of Colorado, Kansas, and Montana. The organization specializes in heart care, orthopedics, cancer, women’s health, and back and spine, and it provided more than $220 million of charity care and community spending in 2015. More than 15,000 full-time associates and hundreds of providers are employed at SCL Health.  

Sealed Air Corporation is a packaging company that serves a range of end markets, including food and beverage processing; food service; retail; health care; and industrial, commercial, and consumer applications. Sealed Air’s brands include Cryovac® brand food packaging solutions, Bubble Wrap® brand cushioning, and Diversey™ cleaning and hygiene solutions. The company’s 25,000 employees serve customers in 62 countries.

Service Corporation International (SCI) is North America’s leading provider of funeral and cemetery services, caring for more than 300,000 families each year. Its network encompasses over 2,000 funeral service locations and more than 450 cemeteries located across 45 states and the District of Columbia in the U.S., eight Canadian provinces, and Puerto Rico. In 2016, SCI was recognized for its dedication to service excellence, receiving the J.D. Power President’s Award. 

TaylorMade manufactures and sells golf equipment, footwear, apparel, and accessories under the TaylorMade, Adams, and Ashworth brands. Thirty years ago, the company disrupted the golf industry with a revolutionary new driver made of stainless steel. Today, TaylorMade still makes the #1 driver and is a favorite of golfers. 

The University of North Carolina at Pembroke (UNCP) was founded in 1887 as the Croatan Normal School to educate Native American teachers. To reinforce its goal of changing lives through education, UNCP today offers small classes and a low 16:1 student-faculty ratio in its 41 undergraduate and 17 graduate programs. The campus is considered one of the most diverse in the nation, with 62 percent of 6,200 students identified and minorities. 

Based in Potomac, Maryland, Total Wine & More is the largest independent retailer of fine wines in the U.S. and operates 100 stores in 15 states. Shoppers can select from more than 8,000 fine wines, 2,500 popular and craft beers, and 3,000 different spirits from around the world. 

Serving Texans since 1891, the University of Texas Medical Branch at Galveston (UTMB) is a leading academic medical center dedicated to health science education, highquality patient care, cutting-edge research and service to the community.

On the one hand, banks need agility and flawless service to build customer preference and loyalty. On the other, they are shackled by some of the most stringent regulatory challenges of any industry. These twin pressures make the demand for extreme efficiency especially acute, driving banking IT professionals on a never-ending search for innovation and better business process execution at corporate as well as branch locations.

Aberdeenshire Council is the fourth largest governing body in northeast Scotland, serving more than 250,000 residents. The IT department of Aberdeenshire Council supports 50,000 people, as well as the many residents who use the council's website.

NHS Arden & Greater East Midlands Commissioning Support Unit (Arden & GEM) delivers high-quality, end-to-end commissioning, clinical, and business support services to customers. Employing 1,200 people and a diverse network of partners, Arden & GEM helps clients tackle the challenges faced in building integrated, cost-effective services that lead to better health outcomes for patients.

AutoTrader became an entirely digital enterprise in 2013. They are global leaders in all aspects of buying, selling, marketing and managing cars. In the U.K., for example, 65% of all used-car transactions involve AutoTrader.

Bolton NHS Foundation Trust, a UK-based integrated care organization, offers patient care at more than 20 health centers and clinics, including the Royal Bolton Hospital. With a staff of over 4,000 and more than 600 beds, the Trust accommodates more than 100,000 accident and emergency cases and 750,000 community visits a year.

Case Study: Bott Group

Cape Peninsula University of Technology (CPUT) hosts 34,000 students, employs close to 2,000 staff members, spans 11 campuses, and supports more than 80 undergraduate and postgraduate courses in programs including applied sciences, business and management, education, engineering, health and wellness, and informatics and design.

Case Study: Capitec

Harmonizing the IT Environments of Three Merged Businesses

Couche-Tard operates more than 2,000 convenience stores in Canada, primarily under the Couche-Tard® and Mac’s® brands. The company also operates thousands of stores under the Circle K brand in the US, Europe, and other parts of the world. Couche-Tard’s 650 stores in Quebec are served by a single distribution center located in Laval. It houses more than 3,000 SKUs of perishable and non-perishable products and provides three scheduled deliveries to each store every two weeks.

A worldwide manufacturer of speciality chemicals, high-performance materials, and ingredients for a wide range of industries and consumers.

With more than 50 years’ experience in technology, Datacom is one of Asia Pacific’s leading IT-based managed service providers with more than 7,500 staff, working in 30 different offices in New Zealand, Australia, Malaysia, the Philippines, Vietnam, plus the US and UK. Private and public sector clients choose to partner with Datacom to support both existing IT systems and processes and custom-design brand new ones. The Challenge Datacom went to market to replace their existing CA Technologies IT Service Management (ITSM) solution which was highly customized, aging and no longer fit for market demand. Four vendors were invited to respond to a set of 100 selection criteria, including use cases and user stories. An internal panel reviewed responses and shortlisted Ivanti, ServiceNow and CA Technologies. Nathan Pethybridge, Enterprise Tools Manager Australia at Datacom, was a member of the selection committee.

Established in 1974, Australia’s Deakin University has five campuses—one in Melbourne, two in Geelong, and one in Warrnambool. The fifth and fastest-growing campus is in the cloud (online). Each campus has a distinctive character, rich culture, and strong presence in its local community.

Deutsche Börse Group is one of the leading international exchange organizations. Employing about 3,200 people, it is fully integrated, offering one-stop access to trading, settlement and information products.

Foodstuffs Celebrate Flexibility and Agility as No-Code Service Management Platform Extends Across the Business

What once took up to seven days now takes no longer than a couple of hours. See how they did it with Ivanti solutions.

Gist is a 24/7 supply chain company that offers innovative solutions around contract logistics, global freight management, and temperature-controlled distribution. It serves a range of customers from the commercial and industrial sectors, and specializes in managing supply chains for perishable and chilled products. One of the company’s best-known clients is Starbucks, for which it manages logistics operations for dairy, ambient non-food, fresh chilled, and pastry products delivered to approximately 800 stores in the UK and Ireland.

Hoogheemraadschap Hollands Noorderkwartier (HHNK) is a water authority headquartered in Heerhugowaard, Netherlands. HHNK ensures clean municipal water and safe waterways for more than one million people by providing sewage purification, road and bridge maintenance, and water crisis management. HHNK also helps municipalities in low-lying areas mitigate the risks of rising sea levels and changing weather conditions. By monitoring more than 1,400 kilometers of dikes and dunes along the coastline and lakes, HHNK helps to prevent flooding in these areas.

InfoPro Digital is a leader in professional information and multimedia solutions in France, providing communities with solutions designed to improve their efficiency, agility, and productivity. They serve six major industries: insurance, manufacturing, construction, local authorities, automotive, and the distribution of consumer goods. 

With more than 400 branches around the world, the International Currency Exchange PLC (ICE) is one of the largest retail currency exchange operators.

Case Study: Lamoda

With the help of Ivanti software, Mattress Firm can tackle today’s tasks while anticipating tomorrow’s.

Leading law firm Mills & Reeve employs nearly 550 lawyers and more than 900 staff in total across six UK offices. The firm has featured in the Sunday Times’ Best 100 Companies to Work For, 14 years running—a record for a law firm. Key clients include HSBC, The University of Cambridge, and ARM.

OBG is a privately held pharmaceuticals, plastics and industrial additives group.

Case Study: One Family (Family Investments)

PWN is responsible for the continuous availability of drinking water for 1.5 million people in North Holland. As providers of the infrastructure and processes to purify surface water into safe drinking water, PWN insists on deploying the highest levels of security and vigilance across the organization to eliminate contamination risks. 

Region Midtjylland is Denmark’s second largest government administrative area, with a population of 1.3 million. Administrative responsibilities include hospitals and more than 31,000 healthcare staff. In Aarhus, the country’s second largest city, a regional center of clinical excellence is being developed, merging the services of three hospitals.  

A worldwide manufacturer of quality, high-precision and power-transmission engineering solutions for industry and commerce that lift, move, rotate, or convey materials and people.

Siberian Coal Energy Company (SUEK), founded in 2001, ranks first in Russia in terms of coal production, sixth in the world, and fourth in terms of international coal sales.

Swinburne is a public university with campuses across Melbourne, Australia, and Malaysia.

The Priory Group supports the health and well-being needs of more than 30,000 people every year, via a network of 400 facilities that support healthcare, education and children services, and adult care services. The Priory is best-known for Roehampton Hospital, a premier provider of addiction treatment.

Case Study: University of Cambridge

Consisting of 38 self-governing colleges, 100+ departments, 350 central IT staff, 300 distributed IT staff, and 30,000 end users, the University of Oxford has a large, federated IT support function and end user base. As such, it represents a significant challenge in terms of IT operations, with the service desk playing a crucial role in providing essential services.

The University of Surrey is a leading public research university.

Case Study: University of West England

As one of Europe's largest transport and logistics organizations, Vos Logistics specializes in a wide range of services-from forwarding, warehousing, and distribution to full supply-chain to full supply-chain management. They are one of the largest road haulers in Europe, with a network of 25 locations, 2,000 employees, operating over 1,000 vehicles, 3,200 loading units, and 190,000m2 of storage space. 

VseInstrumenti is one of the largest online stores on the Runet, a DIY marketplace selling electric power tools, power and production equipment, climate control, garden equipment, and much more.