Region Midtjylland secures 31,000 endpoints with Ivanti DesktopNow

Prior to the installation of DesktopNow, an OS upgrade would have involved a major manual ICT effort, with colleagues in some scenarios configuring applications themselves or through a deployment package. Using DesktopNow, Region Midtjylland deployed the changes once centrally, and then provisioned end-user personalization, user files, customizations, and their settings automatically.

The Region rolled out a new, common IT platform, FIP, in 2014. A key element of the rollout was using DesktopNow to centralize and unify the clients or laptops. The Region had access to over 3,000 mainly healthcare apps—from Electronic Patient Journals to standard Office apps. The FIP project reduced this number by approximately half.

Using DesktopNow, ICT was able to implement and build four different tiers of policy-driven access and admin rights for controlled application usage. Most users received a totally preconfigured, but locked down, task station with pre-approved apps common to all users. A smaller percentage of users received pre-determined access to specific apps that helped fulfil certain healthcare tasks particular to their function e.g. patient monitoring. Only five percent of staff, usually within ICT, received full local ‘trusted ownership’ admin rights that allowed installation of any applications.

Through adoption of policy-driven access, the Region gained compliance and the assurance of security and patient confidentiality using DesktopNow alongside other solutions to adhere to stringent EU regulations related to the sharing, collection, and preservation of patient data. Not only is the risk of data loss significantly reduced, the Region has a compliancy audit trail for elevated access through the management server should the need arise.