How VEKA AG centralized IT services to simplify global processes

VEKA AG is the world’s market leader in PVC-based window profile systems

Headquartered in Sendenhorst, Germany, the company has 49 locations and 23 production sites worldwide.

As the company expanded, both organically and through acquisitions, so too did the complexity of its IT environment. Managing service requests without losing a structured oversight across thousands of devices became a growing challenge for the IT team.

Fragmented systems and manual workarounds

Before partnering with Ivanti, VEKA’s IT operations were  heavily fragmented. There was no central platform for handling service requests, so employees often didn’t know which form to use or how to get support. Their legacy ticketing system lacked visibility, making it impossible to track recurring issues across the business.

All systems were hosted on-premises, requiring manual updates during nights or weekends to avoid downtime – an inefficient process that also came with external consultant costs.

A strategic shift to a unified platform

VEKA began working with Ivanti ITSM in 2019 to standardize its service management processes. Prior to migrating to ServiceManager, Ivanti Endpoint Manager, Ivanti Patch Management and Ivanti Data Analytics had already been in use for years, enabling unified management and control of approximately 3,000 endpoints.

The integration and centralized control brought significant benefits to the business and led to the decision to deploy additional Ivanti solutions.

In early 2025, VEKA worked with Perinova IT Management GmbH to migrate to the cloud-based Ivanti Neurons for ITSM platform to improve access to central IT services for its global locations. The aim was to ensure faster and more reliable access for international subsidiaries and to reduce the workload for internal IT teams.

Ivanti supported VEKA in planning and executing the migration using a proven process that included data validation. They limited downtime to the weekend and scheduled the go-live for Monday morning, so there was no noticeable disruption for employees.

Preserving historical ticket and service information was the top priority for VEKA's IT team during the migration. Transferring existing data records ensured continuity of IT operations, enabled faster resolution of recurring issues, and guaranteed the integrity of long-term, data-driven insights from IT support. VEKA completed the transition to Ivanti Neurons for ITSM without losing any data.

Reducing workload and boosting efficiency

The cloud migration relieved VEKA’s IT team from handling updates outside of business hours. There was also no longer any need to coordinate with external consultants, saving additional time and money.

Fabian Drewes and his team now save around two to three hours per update. With four updates per year, that adds up to around 12 working hours.

Meanwhile, long-standing use of Endpoint Manager, combined with ITSM and automated patching, enabled VEKA to combine service, endpoint and security management. This eliminated the need for fragmented tools, reduced administrative burdens and allowed IT to automate routine requests, such as ordering toner or setting up shared mailboxes. These requests can now be submitted by VEKA employees worldwide via self-service forms and are processed automatically – freeing up the IT team to focus on more strategic work.

Driving adoption and digital transformation

Initially, it took some getting used to for employees to accept the ITSM portal.

The service portal has become firmly established because employees know their requests will be promptly processed by an IT team member. Building on this success, VEKA is preparing to introduce an improved self-service user interface and expand automation capabilities further. The company is exploring ways to incorporate AI into its ITSM environment and considering deploying self-service portals in other business areas, such as human resources and facility management. This will support a broader digital transformation strategy.

Control through consolidation

VEKA also consolidated all Ivanti licences under its German holding company, an initiative that reduced administrative overhead, simplified procurement, and gave them better visibility of tools and contracts.

A long-term partnership built on trust

VEKA’s relationship with Ivanti is defined by stability and support:

VEKA also contributes to Ivanti Innovators, Ivanti's customer community, attending user groups and sharing insights with peers, strengthening the partnership and staying ahead of evolving tech trends.

Looking ahead

With Ivanti, VEKA has built a foundation for scalable,  automated IT operations that support its global growth. From centralized service management to device control and patch automation, the company is well-positioned to continue innovating and keep IT as a strategic enabler for the entire business.