Ivanti Neurons for ITSM
Flexible proactive service management for the enterprise.
Deliver world-class service management outcomes for IT and the enterprise. Now powered by embedded AI, every process becomes smarter — from auto-classifying tickets at intake to generating knowledge articles on resolution.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
Transform the employee experience across the entire organization with truly modern service delivery that enables you to reduce escalations and accelerate resolutions.
Reduce the need for costly developer resources while simultaneously increasing time to value. No-code capabilities allow teams to effortlessly configure workflows and user interfaces through drag-and-drop design. Reduce Total Cost of Ownership, reduce time to value, and improve customer satisfaction.
Transform your IT service delivery with embedded artificial intelligence that works across every stage of the service lifecycle.
Get up to speed in seconds, not minutes. AI generates concise summaries of tickets and incidents so agents can understand context faster without sifting through extensive record histories.
Automatically classify and route incoming tickets to the right team. Reduce manual effort, improve SLA adherence automatically, and gain insights to drive continuous improvement.
Harness generative AI to create accurate, high-quality knowledge articles from resolved incidents — improving self-service and reducing repeat tickets.
Identify patterns across incidents in real time. AI links related issues to uncover potential major incidents before they escalate — work on one, solve many.
Conversational AI-powered assistant resolves employee requests 24x7. Reduces call volumes, accelerates resolution, and delivers consumer-grade experiences at work.
Automatic detection, diagnosis, and remediation of endpoint and security issues without manual intervention — reducing resolution time and costs significantly.
Build dashboards in seconds using natural language prompts. Instantly visualize ITSM data and measure the value AI brings to your organization.
Support global organizations with ease. Translate text into another language at the touch of a button, making it easier than ever to support native languages across time zones.
Elevate your communications with generative AI. Craft emails with the right tone — add empathy for sensitive issues or appropriate professionalism for formal communications.
Turn individual AI features on or off as needed. Configure your AI implementation through a centralized, intuitive hub.
Features and capabilities
Built on industry standards with 14 ITIL 4-certified practices, Ivanti Neurons for ITSM is designed to expand as your needs increase.
Gain complete visibility to maximize the performance and value of your hardware and software assets.
Transform the service experience with AI-powered Virtual Agent, conversational chatbots, and intelligent self-service portals that deflect tickets and delight employees 24x7.
AI-powered automation and no-code workflow design empower service owners to adapt and take control — improving service quality, consistency, and accelerating time to resolution.
Staff and users can employ their mobile devices to stay connected no matter where they are.
Monitor service delivery, quality and commitments with AI-powered dashboards that can be built in seconds using natural language prompts.
Deploy in the cloud, on-premises, or through a hybrid setup for maximum flexibility. Ivanti also provides cloud environment tiers to meet your specific performance and compliance requirements.
The Ivanti platform’s modular approach enables you to add the capability you need - when you need it.
Just getting started? An easy-to-use incident management system for dealing with inbound tickets and requests from any channel will make your IT help desk more efficient, and its users more productive and happier.
As your IT needs, mature, you can benefit from additional capability that will help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.
More complex IT operations means more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software, and cloud assets.
The most sophisticated IT operations benefit from advanced AI-powered capabilities including generative AI summarization, intelligent ticket classification, incident correlation, self-healing bots, and AI-generated knowledge articles. These capabilities proactively detect and remediate issues before they impact users, deliver true "Shift Left" outcomes, and transform the employee experience. Available on Premium and Enterprise Premium license tiers, with ITSM 2024.2 or later on SaaS deployments.
Anytime you roll out a major IT change – whether it’s a patch or something else – this bot will gather feedback from your users so you’re on top of any resulting issues ASAP.
Extend service management capabilities beyond IT.
Automate onboarding, offboarding, case management, and employee self-service with a shared ITSM configuration database.
Manage work orders, maintenance tasks, space reservations, and site access from a single system.
Extend workflows into HR, Finance, Security, and more with seamless integrations.
Ivanti Neurons for ITSM — together with related products like Ivanti Neurons for Discovery and Ivanti Neurons for Healing — gives your team the core capabilities to manage, automate and optimize IT services across the enterprise. Step up to the Premium or Enterprise Premium solution package and you get the complete AI capability set: one platform, fully loaded, ready to go.
No matter your ITSM starting point, further increase your team's effectiveness with add-ons that take your game to the next level and deliver even better experiences and outcomes.
AI capabilities require Ivanti Neurons for ITSM 2024.2 or later on SaaS deployments. Available on Premium and Enterprise Premium license tiers and as an add-on package for other tiers. AI capabilities are currently not available for FedRamp.
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