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Ivanti Neurons for ITSM

Modern IT Service Management

Modernize service delivery for IT and beyond. Ivanti Neurons for ITSM offers full flexibility to deploy in the cloud, on-premises or a hybrid combination.

Better experiences. Better outcomes.

Deliver world-class service management outcomes for IT and the enterprise.

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Deliver strategic value

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

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Fix it before anyone notices

Enjoy proactive support with cloud-based automation bots to resolve previously unreported or ignored employee issues.

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Optimize costs

Reduce the need for costly developer resources while simultaneously increasing time to value. No-code capabilities allow teams to effortlessly configure workflows and user interfaces through drag-and-drop design. Reduce Total Cost of Ownership, reduce time to value, and improve customer satisfaction.

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Designed to meet your needs today and tomorrow

Built on industry standards with eleven ITIL 4-certified practices, Ivanti Neurons for ITSM is designed to grow with you.

Optimize your assets

Gain complete visibility to maximize the performance and value of your hardware and software assets.

Provide engaging self-service

Transform the service experience for your users with AI-powered chatbots and service portals.

Improve service quality

Automation services empower service owners and business managers to adapt, design and take control of workflows without any coding, improving service quality and consistency.

Stay connected

Staff and users can employ their mobile devices to stay connected no matter where they are.

Gain actionable insights

Monitor service delivery, quality and commitments with role-based dashboards

Cloud or on-premise, you decide

Flexibility to deploy in the cloud, on-premises or a hybrid combination.

Deploy what you need when you need it

Ivanti’s modular approach delivers the functionality you need now without the cost and risk of "big bang" implementations.


Start off with an easy-to-use incident management system for dealing with inbound tickets and requests from any channel to make your IT help desk more efficient, and users happier and more productive.

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Self Service
  • Mobile
  • Service Request & Service Catalog
  • Survey
  • Dashboards & Reporting
itsm foundational

Once you have the foundation in place add Change Management, Configuration Management and more ITIL practices you need to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT service desk and overall IT operations.

  • Change Management
  • Configuration Management
  • Service Level Management
  • Event Management
  • Availability Management
  • Release Management
  • Financial Management
  • Portfolio and Project Management
itsm intermediate

Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and get even more value from your investments in hardware, software and cloud assets.

  • Asset Discovery
  • Asset Inventory
  • Asset Lifecycle Management
  • Asset Management Database
  • Hardware Asset Management
  • Software Asset Management
  • Cloud Expense Management
  • Contract and Vendor Management
  • Service Dependency Mapping
itsm comprehensive

Enjoy the ultimate Service Management solution by augmenting your IT team with specialist defined workflows for more ‘Shift Left’ outcomes and cloud-based automation bots to automatically detect and resolve IT and security issues before anyone notices for better employee experiences.

  • Specialist level quick actions
  • Security Operations, including Security Event Management
  • Remediation bots
  • Real-time device insights
  • 360o view of connected assets
  • Device experience monitoring
  • Device Health Trend Analysis

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What our customers are saying

With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool.
John Ireland

Director of Customer Service

University of Oxford

Insights into what's going on with our business and specific divisions is our biggest benefit from Ivanti Neurons for ITSM.
Thomas Smith

Director, IT and Telecom Support

Service Corporation International

We also want to integrate the system with our telephone system, so that we can create tickets outside normal working hours.
Jan Windels

Project Manager


Related products and extensions

No matter your ITSM starting point, further increase your team's effectiveness with add-ons that take your game to the next level and deliver even better experiences and outcomes.

Questions? Contact our team.

Comprehensive discovery

Get real-time visibility of your IT assets.

IT asset management

Optimize the performance of your IT assets across their lifecycle.

Proactive resolutions

Automatic detection, diagnosing, healing and ticket classification of endpoint issues.

Specialist-Level quick actions

Speed up resolutions and deliver more efficient and productive work experiences.

Voice automation

Dramatically reduce wait times, transfer rates and abandoned calls.

Virtual agent

Automate self-help across the enterprise with conversational AI.

Related content

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Building Strong IT and Security Foundations

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Case study

Victoria University gets high marks improving its service relationships.

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Industry research meets first‑person experience: Two perspectives on expanding ITSM beyond IT

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Customer story

Learn how SouthStar Bank fixes IT issues before anyone notices.

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Try Ivanti Neurons for ITSM

Modernize your ITSM system to deliver more value.