Deliver world-class service management outcomes for IT and the enterprise.
Ivanti Neurons for ITSM
Modern IT Service Management
Modernize service delivery for IT and beyond. Ivanti Neurons for ITSM offers full flexibility to deploy in the cloud, on-premises or a hybrid combination.
Better experiences. Better outcomes.
Deliver strategic value
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
Fix it before anyone notices
Enjoy proactive support with cloud-based automation bots to resolve previously unreported or ignored employee issues.
Optimize costs
Reduce the need for costly developer resources while simultaneously increasing time to value. No-code capabilities allow teams to effortlessly configure workflows and user interfaces through drag-and-drop design. Reduce Total Cost of Ownership, reduce time to value, and improve customer satisfaction.
Designed to meet your needs today and tomorrow
Built on industry standards with eleven ITIL 4-certified practices, Ivanti Neurons for ITSM is designed to grow with you.
Optimize your assets
Gain complete visibility to maximize the performance and value of your hardware and software assets.
Provide engaging self-service
Transform the service experience for your users with AI-powered chatbots and service portals.
Improve service quality
Automation services empower service owners and business managers to adapt, design and take control of workflows without any coding, improving service quality and consistency.
Stay connected
Staff and users can employ their mobile devices to stay connected no matter where they are.
Gain actionable insights
Monitor service delivery, quality and commitments with role-based dashboards
Cloud or on-premise, you decide
Flexibility to deploy in the cloud, on-premises or a hybrid combination.
Deploy what you need when you need it
Ivanti’s modular approach delivers the functionality you need now without the cost and risk of "big bang" implementations.
Foundational
Start off with an easy-to-use incident management system for dealing with inbound tickets and requests from any channel to make your IT help desk more efficient, and users happier and more productive.
- Incident Management
- Problem Management
- Knowledge Management
- Self Service
- Mobile
- Service Request & Service Catalog
- Survey
- Dashboards & Reporting
Intermediate
Once you have the foundation in place add Change Management, Configuration Management and more ITIL practices you need to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT service desk and overall IT operations.
- Change Management
- Configuration Management
- Service Level Management
- Event Management
- Availability Management
- Release Management
- Financial Management
- Portfolio and Project Management
Comprehensive
Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and get even more value from your investments in hardware, software and cloud assets.
- Asset Discovery
- Asset Inventory
- Asset Lifecycle Management
- Asset Management Database
- Hardware Asset Management
- Software Asset Management
- Cloud Expense Management
- Contract and Vendor Management
- Service Dependency Mapping
Advanced
Enjoy the ultimate Service Management solution by augmenting your IT team with specialist defined workflows for more ‘Shift Left’ outcomes and cloud-based automation bots to automatically detect and resolve IT and security issues before anyone notices for better employee experiences.
- Specialist level quick actions
- Security Operations, including Security Event Management
- Remediation bots
- Real-time device insights
- 360o view of connected assets
- Device experience monitoring
- Device Health Trend Analysis
What our customers are saying
With Ivanti, I could see straight away that we were purchasing a very powerful and configurable tool.
John Ireland
Director of Customer Service
University of Oxford
Insights into what's going on with our business and specific divisions is our biggest benefit from Ivanti Neurons for ITSM.
Thomas Smith
Director, IT and Telecom Support
Service Corporation International
We also want to integrate the system with our telephone system, so that we can create tickets outside normal working hours.
Jan Windels
Project Manager
Ella
Related products and extensions
No matter your ITSM starting point, further increase your team's effectiveness with add-ons that take your game to the next level and deliver even better experiences and outcomes.
Questions? Contact our team.
Related content
Webinar
Industry research meets first‑person experience: Two perspectives on expanding ITSM beyond IT
Try Ivanti Neurons for ITSM
Modernize your ITSM system to deliver more value.