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Ivanti Voice

Voice Enablement for Improved Customer Experience

Ivanti Voice integrates existing phone infrastructure with the service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

Deliver an exceptional customer experience from the first call

Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

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Improve your callers’ experiences

With Ivanti Voice, customer data and agent screens travel with the call everywhere so the next agent has the same information as the last. Recognize and handle priority customers before other calls based on ticket or contact records.

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Increase agent productivity

Save agent’s time with automatic “screen pop” of relevant contact and incident information in the service management application. Calls can be highlighted or separated into various queues based on type, priority, or queue time.

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Integrated end-to-end solution

Built to support Ivanti Neurons for ITSM deployments both on-premises and in the cloud, Ivanti Voice brings together the three main components to any service engagement: 1) the agent; 2) the business data; and 3) the main medium employed in any contact-center environment – the phone.

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Make every call a better experience

Integrated Voice Response

Make voice calls part of your automated workflows.

Voice Self-Service

Let callers check status, create incidents or make requests like password resets.

Screen Pops

Save time with automatic ‘screen pops’ with relevant contact and incident information.

Ready Integration

Connect your phone system with industry standard SIP trunks.

Skills Based Routing

Route calls to the right resource the first time.

Priority Call Handling

Recognize and route priority callers immediately to provide ‘white glove’ service.

Quality Management

Improve agent performance with listening, whispering and conferencing capabilities.

Queue Management

Manage all calls, requests and incidents in one single queue for any type of call or service request.

Get started with Ivanti Voice

Bring some much needed help to your service desk with integrated voice support.