Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.
Ivanti Voice
Voice Enablement for Improved Customer Experience
Ivanti Voice integrates existing phone infrastructure with the service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.
Deliver an exceptional customer experience from the first call
Improve your callers’ experiences
With Ivanti Voice, customer data and agent screens travel with the call everywhere so the next agent has the same information as the last. Recognise and handle priority customers before other calls based on ticket or contact records.
Increase agent productivity
Save agent’s time with automatic “screen pop” of relevant contact and incident information in the service management application. Calls can be highlighted or separated into various queues based on type, priority, or queue time.
Integrated end-to-end solution
Built to support Ivanti Neurons for ITSM deployments both on-premises and in the cloud, Ivanti Voice brings together the three main components to any service engagement: 1) the agent; 2) the business data; and 3) the main medium employed in any contact-centre environment – the phone.
Make every call a better experience
Integrated Voice Response
Make voice calls part of your automated workflows.
Voice Self-Service
Let callers check status, create incidents or make requests like password resets.
Screen Pops
Save time with automatic ‘screen pops’ with relevant contact and incident information.
Ready Integration
Connect your phone system with industry standard SIP trunks.
Skills Based Routing
Route calls to the right resource the first time.
Priority Call Handling
Recognize and route priority callers immediately to provide ‘white glove’ service.
Quality Management
Improve agent performance with listening, whispering and conferencing capabilities.
Queue Management
Manage all calls, requests and incidents in one single queue for any type of call or service request.
Get started with Ivanti Voice
Bring some much needed help to your service desk with integrated voice support.