Modern IT Service Management Software

Ivanti ITSM is built on a multi-tenant platform designed for the cloud, but it can be deployed in the cloud, on-premises or as a hybrid combination. As your needs change, you can easily move from one deployment model to another without losing functionality or data.

Ivanti ITSM is certified by PinkVERIFY as supporting 14 core ITIL 4 processes to manage the entire service lifecycle including:

• IT Asset Management
• Availability Management
• Change Management
• Configuration Management
• Financial Management
• Incident Management
• Knowledge Management
• Problem Management
• Release and Deployment Management
• Request Management
• Service Catalog Management
• Service Desk
• Service Level Management
• Service Portfolio Management

Ivanti ITSM’s low-code/no-code bots allow you to “shift left,” i.e. address issues at a lower tier of support, by acting autonomously to detect and remediate issues before end users report them – essentially moving resolution from “level one” analysts to “level zero” by removing the need for direct IT intervention. For example, a Neurons bot can automate routine disk cleanup to keep devices running optimally, without intervention from the user or from the IT team.

Ivanti Neurons iPaaS includes more than 1,000 connectors to integrate your enterprise tech stack with Ivanti ITSM without coding. These connectors extend beyond IT to allow you to connect Ivanti ITSM with your platforms for HR, facilities, GRC, project management and security operations. Examples include Workday and ADP for HR, Jira and Microsoft Project for project management, and CrowdStrike, Tenable, Wiz, Okta, and Zscaler for security operations.

Ivanti ITSM also natively integrates with other Ivanti Neurons products, including Ivanti ITAM, Ivanti Discovery, Ivanti UEM, Ivanti MDM, Ivanti Patch Management, Ivanti DEX, Ivanti Risk-Based Vulnerability Management, and Ivanti Application Security Posture Management.

Ivanti ITSM allows administrators to create and customize dashboards using charts and tree- or pivot-based widgets to display metrics like incident counts by owner, priority, software inventory by vendor and more. Dashboards are role-aware and can be published organization-wide or personalized; users can pin, clone, resize components and assign default viewers per role.

Ivanti Neurons’ AI capabilities support natural-language widget creation: simply prompt, and the platform auto-generates charts. Additionally, integration with third-party BI tools allows you to import ITSM data for advanced reporting, dashboarding, and scheduled sharing or embedding.

Ivanti ITSM includes comprehensive security and compliance features:

• Role-based access control across business objects, forms, fields and automation tools allow administrators to define who can view, add, edit or delete specific information based on user role.
• The platform supports external and unified authentication, integrating via OpenID Connect (OIDC) with identity providers like Azure AD, Okta and others.
• Data protection is enabled through field-level encryption, allowing both symmetric and asymmetric keys, and providing encrypted storage for sensitive data such as passwords and social security numbers.
• Comprehensive logging and auditing are available through default and custom log services, spanning workflow, security events, integrations and performance. Logs can be archived automatically, and a transaction audit log captures creation, updates, deletion and viewing of business records, including metadata like user ID, role, timestamp and client address.

Ivanti also holds SOC 2 and ISO/IEC 27001 compliance.