Discover how ClarkDietrich automated patching, improved visibility, and built a strong foundation for future innovation with Ivanti and trusted partner NCSi.
ClarkDietrich is a leading manufacturer of interior and exterior building products, operating 21 facilities across the United States and Canada with more than 1500 employees and more than 7,500 endpoints (roughly 1,000 now managed through Ivanti Neurons). The IT team sought to modernize operations, strengthen security, and simplify endpoint management across its large, distributed workforce.
Through Ivanti’s SUMS renewal program, ClarkDietrich partnered with Network Consulting Services, Inc. (NCSi) to explore the benefits of a hybrid cloud migration. Having relied on Ivanti Endpoint Manager for years, the business wanted to preserve the patch management strengths it trusted while moving to a more modern, cloud-based platform.
The joint team identified Ivanti Neurons for Patch Management and Ivanti Neurons for Digital Experience as the right combination to drive efficiency while retaining access to essential on-premises capabilities during the transition.
The results were quickly felt. Monthly patching that once required four people working an entire Sunday is now fully automated, saving time and giving staff their weekends back while still retaining control.
Beyond automation, visibility improved significantly. Patch and vulnerability metrics are now accessible directly from the Neurons platform, streamlining a previously fragmented process. With integrations to Microsoft Defender, Intune and Okta, ClarkDietrich consolidated views that previously required multiple systems.
As adoption grew, other departments began to see the benefits of the streamlined platform. Bots are now reducing manual workloads for the external level-one help desk by automating repeatable tasks that previously relied on lengthy knowledge articles.
ClarkDietrich relied on NCSi’s consultative approach and technical expertise throughout the migration. NCSi provided end-to-end guidance, calling in the right specialists where needed and always aligning to ClarkDietrich’s true requirements.
Together, Ivanti and NCSi helped the ClarkDietrich team balance innovation with continuity, delivering a smooth migration and building confidence in the platform’s long-term value.
Today, ClarkDietrich operates almost entirely in the cloud, with just a few legacy connections remaining. The IT team is already evaluating expansion into the full Ivanti ITSM suite, with the potential to replace its current ServiceNow deployment.
The success of this project not only delivered measurable time savings and enhanced security, but also showcased how effective change can be achieved with the right technology and a trusted partner.
When asked if he would make the same choice again, David’s response was clear:
“Absolutely. I would not hesitate to do it again.”
Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.
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