Appurity procured a fleet of new Samsung XCover Enterprise Edition devices for Doddle. The Appurity team configured and built the devices using their Gold Build Standard, which included reviewing the security posture of Doddle’s current infrastructure to deliver a bespoke and secure device build, as well as providing full documentation of the device build and configuration process for the Doddle team. The devices were enrolled with Ivanti Neurons for UEM (MobileIron) and then delivered to each individual site. Knox Enterprise Firmware-Over-The-Air (E-FOTA)is enabled across all devices, and Appurity supplied all asset information to ensure that Doddle had a complete register of which device was sent to which retail sites.
Appurity’s solution additionally enabled Doddle to update a wireless 4G solution, with IoT SIMs provided by Doddle’s chosen provider, in tandem with the device refresh, to provide a complete upgrade to the systems used across its estate.
Operational costs fell away overnight, increasing footfall and profit.
Doddle realized operational gains from managing device firmware through Knox E-FOTA. Before the upgrade, managing firmware for the client was a difficult operational task, which included sending support to any out of 380 locations for fixes or replacements. Hardware upgrades are now controlled fully remotely. Thanks to the Appurity solution, Doddle have been able to upgrade these devices from Android 11 to Android 12 seamlessly, enabling all devices and sites to remain on a sustainable, current system.
This project has improved several of Doddle’s operational processes, providing tangible benefits. Since the delivery of the project, the transaction volumes across this retail estate have almost doubled. During the busy pre-Christmas period transactions are up 40% year-on-year.
Devices take much less time to fix. Alongside an upgraded wireless solution delivered by an external technology partner and enabled by the Appurity upgrade project, Doddle’s uptime across the estate has increased from 80% to 98%. Before the upgrade, approximately 320 stores were live at any given point in time, with approximately 80 experiencing issues. Now, 395 out of 400 sites experience uptime, with the others being brought back online quickly.
These operational enhancements mean that Doddle can reduce their service commitments significantly, run up-to-date security patches seamlessly, and have the peace of mind that all new OS and hardware is effective and working.
Profitability and cost effectiveness
From the moment the upgrade was deployed, the profitability of this estate and client increased. With the improved operational processes in place, running costs for this estate have reduced by over 80%.
"Working with Appurity has been seamless. Every part of the project was delivered on time, with a good plan in place, every step of the project was communicated to us. Appurity was clear on costing from the beginning. The price we paid for the solution was exactly as quoted – no hidden costs, no overrun. The working relationship couldn’t have been smoother."
Using Ivanti Neurons for UEM (MobileIron) for device management secures the devices for Doddle and helps limit the risk of user error. Doddle has a mature Ivanti estate with a proven reliable infrastructure. Their security policies are applied at a granular level, ensuring that devices can only be used for their intended function. The solution ensures that if a device is stolen it calls back either to the client or Doddle, rendering them useless for use outside of the specified scope.
Before the Appurity device refresh was implemented, device fixes and deployments were slow. When a device was registered as broken, Doddle would need to replace or fix the device, test it, and ship it. On average, this process would take about a week – sometimes longer.
To enhance their security posture Doddle were interested in exploring how Android Zero-touch could help streamline some of their work processes. The team understood and liked the concept of Zero-touch, but hadn’t tried implementing it before the Appurity project. The Doddle team required an experienced Android partner with the expertise in Android Enterprise and Zero-touch required to confidently implement a solution that could be carried forward by internal teams with ease.
Doddle engaged with Zero-touch through Appurity for the first time. The process proved simple: devices are automatically aligned with a chosen mobile device management platform, shortening provisioning windows. Doddle realized the benefits of Android zero-touch almost overnight. Working at volume, zero-touch eliminates so much of the time and resources involved with thorough mobile device management.
Before the upgrade, Doddle needed 6-12 days to get new devices sent out to sites. Now, with zero-touch, devices get provisioned efficiently and quickly, speeding up the build process dramatically. With security policies set, Doddle also has the peace of mind that their devices are protected. Provisioning times have reduced from 6-12 days to 48 hours – the only day in getting devices into the hands of end-users is logistical.
“Appurity truly are technology experts. We’ve worked with many partners in the past who have looked to us for technological support and expertise or to fill gaps where their knowledge was lacking. Appurity provided everything. They know the ins and outs of Android Enterprise, and can relay information to us. It’s refreshing and unusual in the project world to find a partner like Appurity.”
Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.