Service Corporation International (SCI), North America’s largest funeral, cremation and cemetery services company, is the leader in its industry thanks in part to a remarkable 20-year relationship with Ivanti. SCI’s tech innovations are the result of a team effort to deliver exceptional service to its customers.
This two-decade collaboration has allowed SCI to consistently innovate and remain the leading organisation in its industry. For its latest challenge, SCI needed to improve operational efficiency, reduce costs and streamline support for employees.
Always eager to scale, SCI needed a robust IT solution to support its nationwide workforce. As it stood, SCI was struggling to juggle multiple systems and keep costs down. SCI needed faster resolutions, tighter security and consolidated operations, and a way to identify problems before disruptions occurred. Ivanti was called into action.
To resolve these challenges, Ivanti deployed Neurons for ITSM, as well as advanced remote control tools and self-healing bot technologies. These solved SCI’s challenges by providing the following capabilities:
The secret to this project’s success? Ivanti and SCI’s deep-rooted relationship. The first version of the remote control tool required some fine-tuning to perfectly align with SCI’s needs and Ivanti didn’t hesitate to tweak the tool to meet the team’s requirements. To overcome integration challenges in locations with slow internet, Ivanti provided a self-contained installer, ensuring a faster and more reliable upload process.
Proving once again the power of Ivanti’s long-standing relationship with SCI, this project saw substantial improvements in:
SCI’s 20+ year relationship with Ivanti is a testament to the power of a strong, collaborative partnership built on trust and a mutual desire to innovate. Combining organisational excellence with the ability to deliver cutting-edge technology allows SCI to achieve new levels of efficiency and service excellence.
Thomas Smith, Senior Director, IT & Telecom Support, SCI, says, “One of the biggest reasons we have stayed with Ivanti for this long is their executive team has a vested interest in us just as we have a vested interest in them. My team can reach out to the Ivanti staff and engineers to tell them about things we need. With that, we’re able to make our product better, not just for us but for everybody that’s using the Ivanti suite.”
SCI is on the cutting edge of AI innovation, eagerly anticipating the next big thing to improve operations. By continuing to work with Ivanti, SCI can uphold its position as an industry leader. Smith adds, “Ivanti has sat in with us, has visited our locations, visited our sites, and has become very in tune to what the environment is so they can understand the needs we have to help our customers which are in the toughest times of many of their lives.”
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Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.