The Financial Information Systems (FIS) department at the University of Pittsburgh supports the business and financial areas of the school, including the CFO’s office, payroll, purchasing, general accounting, housing, food services, parking, and transportation. Within FIS, the Technical Services team supports the IT needs of more than 800 university employees, providing application development, client and server computing, and customer support for anything tech related. The team has been recognized as No. 1 in higher education for its customer service.
Products
Patch for SCCM
Patching operating systems is a common practice, but according to the National Vulnerability Database, 86 percent of vulnerabilities attack third-party software not part of the OS. Ivanti Patch for SCCM maximizes an organization’s investment in Microsoft System Center Configuration Manager (SCCM) to reduce security risks from unpatched, non-Microsoft third-party applications.
Benefits to University of Pittsburgh
A simple way to push third-party updates
Technical Services can now leverage its investment in SCCM to automate the patch process for all its applications.
Up and running quickly
Ivanti Patch for SCCM requires no application to install or agent to deploy. The team needed just a couple of days to get it up and running.
Application updates, fast and easy
Updating all applications takes about an hour each week—previously it was nearly a full-time job.
Both patch detection and deployment
Ivanti Patch for SCCM keeps the team apprised of all application updates in one place with weekly emails.
More time to focus on customers
Ivanti Patch for SCCM has freed team members from nonstop patching, which at times required them to work weekends.