BCS Automotive Interface Solutions (Suzhou) Co.,Ltd

BCS Automotive Interface Solutions (Suzhou) Co.,Ltd (hereinafter referred to as "BCS") is the only production base of BCS Automotive Interface Solutions GmbH (“BCS Group”) in the Asia-Pacific region. BCS’s research and development team is responsible for the R&D of new products, and its 24,000-square-meter factory is responsible for the manufacturing and sales of 60% of our new products.

BCS has been a forefront runner in providing human-machine interface (HMI) solutions for over 70 years, and is a global leader in auto parts manufacturing. It is formerly the global body control system division (BCS) of TRW Automotive Inc., who is a subsidiary of Germany's ZF Group. BCS was acquired by Luxshare Precision Industry Co., Ltd. (“Luxshare”) in 2018.

With its product focus being on the automotive body control system, BCS’s customers include major OEMs and newcomers at home and abroad. These include renowned brands such as Volkswagen, GM, Ford, Great Wall and other automotive companies.

BCS operates in China, Europe and in the Americas. With the globalization of its core business and having extensive collaboration with various domestic and international players in R&D and production, BCS has an imminent and growing need to provide personalized self-service for its employees. This refers to their need to create a safe, efficient, and contextual work experience, as well as providing seamless, consistent, and standardized access to applications. An example for such mechanism would be providing all-round, global internet endpoint management support to staff who need to go on work trips at home and abroad.

In terms of IT service management, BCS is looking to reduce costs and increase efficiency through the automation of work processes, which in turn result in more efficient, compliant, and secure operations which bring strategic value for the company. Additionally, from traditional IT service desks to a more advanced ITIL process, BCS needs a platform which can easily adapt and scale so to meet specific business needs.

In terms of endpoint management, BCS needs its global equipment to comply with relevant standards and be brought into the integrated platform to achieve end-to-end management. Additionally, they need a future-proof platform equipped to handle various scenarios involving different asset digital information, such as the management of data centers, cloud servers and edge management.

BCS also needs to build a policy-based access control system, giving employees in various roles access rights to corresponding applications and related data. It has to be a system which will not affect employee efficiency while safeguarding the company’s data security. The platform in question also needs to be operationally changeable in order to support individual needs in response to local conditions and in a flexible, timely manner.

In early 2020, BCS invested in the construction of an IT service management platform. During the same time, they deployed the Ivanti unified endpoint management and application control solution.

By combining different functional modules and products under Ivanti and building a platform to address these business issues, BCS successfully unified the operation and maintenance of IT service management and terminal management on a global standard, while claiming industry leadership in the maintenance of its system integration and automation levels. Of these solutions, ITSM targets employees globally and offers a standardized IT service platform for individuals in different operational roles. Endpoint management, on the other hand, focuses on the management of equipment operation and maintenance across the world, including some 14 companies and subsidiaries in China, Germany, the United States, Mexico, the Czech Republic, Italy, Romania, and Poland. Meanwhile, its application control is mainly for business lines such as finance, design and development, as it focuses on solving problems related to the use of proprietary software. An example would be offering support to the R&D team in terms of usage escalation and related support, such as when a software runs into major version updates. In this scenario, with proper support, users can upload the software to a specific SharePoint folder, from which other authorized users can then install and use the software on their end.

Through a single platform to discover, manage and protect all devices, Ivanti is a solution which helps BCS uncover nuanced insights and offers the company with comprehensive protection. The platform provides pragmatic, real-time intelligence that enables endpoints to heal and protect on their own, while providing provide users with a personalized self-service experience.

In addition, the solution offers application control which combines dynamic approval and denial lists with permission management, so to stop unauthorized code from executing. This means IT staff does not need to physically manage large lists nor restrict users. Since service requests and approval processes are automated through the service desk system, IT staff is freed from these tasks and can focus on providing more streamlined user experiences.

Currently, the unified endpoint management platform is managing nearly 2,800 of BCS’s terminal devices around the world. About 30% of these terminals are in China and 70% are overseas, and they are mostly Windows devices. The platform can seamlessly support the global endpoint management needs from product lines all over the world in various capacities. Combined with the ITSM platform, the platform can provide consistent and efficient service response support.

Ivanti excels in particular in terms of global deployment architecture, multi-language interface and uniform service support. In situations such as self-serve software deployment and permission approval, Ivanti can directly connect users with services, which greatly improves the efficiency for enterprise users. It also helps IT teams resolve challenging problems while fully guarantees business security. Take ITSM incidents as an example. BCS uses Ivanti to assist users and to standardize the handling process of IT incidents, which ultimately reduces internal communication costs and increases troubleshooting resolution rates. In terms of service requests, Ivanti can offer support to staff onboarding, application for Project Visio licenses, ERP account permission applications, VPN applications, or when employee accounts become invalidated. In scenarios as such, Ivanti automates the process in which users create AD accounts and update profile information, which in turn reduces labor costs and improves work efficiency. Of all these functionalities, Ivanti's Xtraction reporting platform function can further help users create data pivot tables based on each work site’s particulars as well as limits set by the engineer, which ultimately helps users keep abreast of enterprise needs and trends.

When it comes to software distribution, patch release management, operating system deployment, and USB peripheral control, Ivanti also provides BCS with a comprehensive and uniform platform to detect, pre-configure, configure and protect every single device and application. This in turn offers users a personalized, secure and comfortable working experience, and seamlessly extends endpoint management from office workers all the way to front-line workers.

As the traditional office evolves into a larger and border-free workspace, Ivanti helps BCS in successfully seizing that first opportunity, while proactively providing its employees with the right tools to improve efficiency and create more fruitful business results. The solution’s real-time overview of the status and location of IT assets ensures the visibility of these assets, while optimizing peak performance at lower costs. The solution can, additionally, offer a digital employee experience while safeguarding the enterprise from potential security threats.

• Our unified endpoint management platform manages nearly 2,800 terminal devices around the world. This platform can seamlessly support the global endpoint management needs from global product lines in various capacities.

• Combined with the ITSM platform, our endpoint management platform can provide consistent and efficient service response support.

• With its global deployment architecture, multi-language interface and uniform service support, it significantly improves system efficiency for enterprise users, while fully guarantees business security.

• A comprehensive and uniform platform to detect, pre-configure, configure and protect every single device and application, which in turn offers users a personalized, secure and comfortable working experience.

• BCS’s global equipment is compliant with relevant standards and is part of an integrated platform which offers end-to-end management.

• BCS offers a future-proof platform equipped to handle various scenarios involving different asset digital information, such as the management of data centers, cloud servers and edge management.

• In ITSM, BCS is looking to reduce costs and increase efficiency through the automation of work processes, which in turn results in more efficient, compliant, and secure operations which bring strategic value to he company.

• BCS’s employees has access to a personalized self-service platform, which in turn offers them a safe, efficient, and contextual work experience, while providing seamless, consistent, and standardized access to applications. BCS gives employees in various roles access rights to corresponding applications and related data. The system has no impact on employee efficiency and protects the company’s data security.