Currently, the unified endpoint management platform is managing nearly 2,800 of BCS’s terminal devices around the world. About 30% of these terminals are in China and 70% are overseas, and they are mostly Windows devices. The platform can seamlessly support the global endpoint management needs from product lines all over the world in various capacities. Combined with the ITSM platform, the platform can provide consistent and efficient service response support.
Ivanti excels in particular in terms of global deployment architecture, multi-language interface and uniform service support. In situations such as self-serve software deployment and permission approval, Ivanti can directly connect users with services, which greatly improves the efficiency for enterprise users. It also helps IT teams resolve challenging problems while fully guarantees business security. Take ITSM incidents as an example. BCS uses Ivanti to assist users and to standardize the handling process of IT incidents, which ultimately reduces internal communication costs and increases troubleshooting resolution rates. In terms of service requests, Ivanti can offer support to staff onboarding, application for Project Visio licenses, ERP account permission applications, VPN applications, or when employee accounts become invalidated. In scenarios as such, Ivanti automates the process in which users create AD accounts and update profile information, which in turn reduces labor costs and improves work efficiency. Of all these functionalities, Ivanti's Xtraction reporting platform function can further help users create data pivot tables based on each work site’s particulars as well as limits set by the engineer, which ultimately helps users keep abreast of enterprise needs and trends.
When it comes to software distribution, patch release management, operating system deployment, and USB peripheral control, Ivanti also provides BCS with a comprehensive and uniform platform to detect, pre-configure, configure and protect every single device and application. This in turn offers users a personalized, secure and comfortable working experience, and seamlessly extends endpoint management from office workers all the way to front-line workers.
As the traditional office evolves into a larger and border-free workspace, Ivanti helps BCS in successfully seizing that first opportunity, while proactively providing its employees with the right tools to improve efficiency and create more fruitful business results. The solution’s real-time overview of the status and location of IT assets ensures the visibility of these assets, while optimizing peak performance at lower costs. The solution can, additionally, offer a digital employee experience while safeguarding the enterprise from potential security threats.