Founded by the Sisters of Charity of Leavenworth and headquartered in Broomfield, Colorado, SCL Health is dedicated to improving the health of the poor and vulnerable in communities in the states of Colorado, Kansas, and Montana. The organization specializes in heart care, orthopedics, cancer, women’s health, and back and spine, and it provided more than $220 million of charity care and community spending in 2015. More than 15,000 full-time associates and hundreds of providers are employed at SCL Health.
Products
Service Manager
This solution, deployed in the cloud or on-premise, helps IT departments modernize the service desk and deliver more value to the business. Organizations can: 1) reduce service desk call volume by up to 80%, maximizing operational efficiencies; 2) reduce downtime due to unplanned or unapproved changes by up to 75%, cutting IT costs; and 3) reduce the number of status calls received by up to 80%, improving service quality and compliance.
Benefits to SCL Health
Patient Safety
SCL Health is leveraging Ivanti Service Manager to help eliminate any errors that could result in harm to a patient or associate.
Change management process
SCL Health’s volume of tracked changes more than doubled and its change success rate improved by 33%.
Dashboards track unplanned outages
IT leaders attend brief, daily “safety huddles” to share information about potential or existing safety issues.
Incident Reduction
The team has witnessed an 18% reduction in the monthly average volume of incidents.
Aligning IT
Rather than viewing IT as a collection of applications, servers, storage, and networks, IT is aligning its service portfolio with business functions.
Patient Experience
SCL has had reduced outages and incidents which help improve patient safety and reduce negative patient stress.
Trending IT DATA
By using Ivanti to analyze historical data, the IT team identified an increase in incidents that typically start in the late fall. They then fixed the problems Ivanti exposed.