Ivanti Neurons for ITSM

Modernize service delivery for IT and beyond
Info-Tech's Emotional Footprint Report for IT Service Management

A buyer's guide that reflects how real users feel about their service experience with ITSM vendors.

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Forrester TEI: The Total Economic Impact of the Ivanti Enterprise Service Management Platform

Get the research report that quantifies the ROI and TCO of deploying Ivanti ESM.

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Recognized Leader
Gartner Magic Quadrant for ITSM Tools.
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Modern ITSM

Deliver more strategic value

Ivanti Neurons for ITSM is the most flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

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Designed to meet your needs today and tomorrow

Ivanti delivers the functionality you need now while providing the flexibility to grow as your needs expand.

Foundational

Start off with an easy-to-use incident management system for dealing with inbound ticket requests from any channel to make IT more efficient, and users happier and more productive.

Intermediate

Once you have the foundation in place add Change and Configuration Management to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT service desk and overall IT operations.

Comprehensive

Add Release, Service Level, Event, Availability, and Financial Management, with Portfolio & Project Management for the ultimate ITIL Service Management solution.

Extensions

No matter your ITSM starting point, further increase your teams’ effectiveness with add-ons that take your game up to the next level and deliver even better experiences.

Extensions for Ivanti Neurons for ITSM

No matter your ITSM starting point, further increase your teams’ effectiveness with add-ons that take your game up to the next level and deliver even better experiences.

Ivanti Neurons for ITAM

Optimize the performance of your IT assets across their lifecycle, while tracking contracts, warranty, and financial information to ensure assets are efficiently managed and secured.

Ivanti Neurons for Discovery

Make your IT, and your user experiences, more efficient and secure with real-time visibility of your assets.

Ivanti Neurons for Healing

Take troubleshooting off your agenda with automatic detection, diagnosing and healing of endpoint issues.

Ivanti Neurons Workspace

Speed up resolutions and deliver more efficient and productive work experiences.

Voice Automation

Dramatically reduce wait times, transfer rates and abandoned calls.

Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

ivanti service manager screenshots