Gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance.
An ITIL-aligned, process-driven Service Desk
Continuous service improvement
Report on service desk performance, gain trend insights and apply context to make the best decisions.
Better service-level response
Orchestrate IT automation across systems and integrate with IT tools and data for improved service-level response.
Code free workflow designer
Create and tailor processes without scripting or development expertise with drag-n-drop changes in the graphical workflow designer.
Beyond core ITSM
Improve performance in your wider business operations like HR, facilities and R&D by introducing processes beyond IT.
All the service management functionality you need
Deliver and process software and hardware requests.
Capture, identify and respond to issues and service interruptions.
Address root causes by focusing on known issues by analyzing incidents.
Manage, track and optimize changes to configuration items and minimize impacts.
Gather, analyze, store and share information to assist resolving any previously known problems.
Provide visibility and ability to request all services through an intuitive interface that’s available 24/7, also on mobile.
Dashboards and reporting
Monitor service delivery and metrics with role-based dashboards that provide the real-time information.
Policy and process enforcement
Define security policies for blocked applications, updates, and vulnerabilities.