ITSM Premium

Shift Left With Intelligent Automation

If your organisation is looking to broaden its shift-left strategy to include intelligent automation for proactive, preventative and automated management of incidents and requests, you're ready for the capabilities included in the ITSM Premium solution package.

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Modern service delivery and enhanced experience

ITSM Premium is one of four Enterprise Service Management solution packages offered by Ivanti. It provides the complete set of IT service and asset management capabilities found in the ITSM Professional solution package, plus support for intelligent service management automation as outlined below.

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Workspace management

Get a real-time, 360-degree view of devices, users, applications and services, so first-line analysts can resolve issues previously escalated to specialists. Cut complexity, long wait times and high escalation costs with user and device views that help you accelerate end-user resolutions and increase productivity.

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Healing

Take troubleshooting off your agenda with automatic detection, diagnosis, healing and ticket classification of endpoint and security issues. Automate routine tasks to pave the way to a truly self-healing environment, reducing time and costs while improving the employee experience.

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Digital experience management

Improve the digital employee experience easily, using the devices and applications you already have. Track, measure and optimise your employees’ digital experience to improve productivity, security and employee retention.

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Features and capabilities

Shift left for faster results

Leverage intelligent automation to improve outcomes and deliver enhanced employee experiences.

AI-guided ITSM

Apply the right resources to the incident the first time.

Proactive service management

Accelerate resolutions by guiding analysts and employees to the best and fastest solution.

Preventative service management

Reduce incidents by resolving problems before they occur.

Digital experience management (DEX)

Drive better results with digital experience monitoring and scoring.

Included products

Modernise service delivery

With machine learning and deep intelligence, you can remediate issues preemptively before they slow your productivity. Reduce or eliminate troubleshooting while delivering better experiences across the organisation.

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Workspace

Deliver a shift-left approach so first-line analysts can provide a better user experience.

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Healing

Use automation-powered bots to proactively diagnose and quickly remediate issues.

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Digital Experience

Track, measure and optimize your employees’ digital experience to improve productivity, security and employee retention.

Use cases

Deliver key service management outcomes

ITSM Premium supports critical IT use cases for modern service delivery.

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Reduce escalations and accelerate resolutions

Integrated service, asset and operations management across IT and lines of business.

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Manage IT workflows and services

Implement core IT service management for your organization.

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Discover and manage all my IT assets

Increase service availability and service outages with improved risk assessment and change coordination.

Add-ons

Extend ITSM Premium

Add key capabilities to your service management environment.

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Digital Assistant

AI-powered conversational virtual support agent that automates resolution of employee questions, issues and requests with personalized responses.

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Service Mapping

Identify critical assets and potential risks to business services and application availability.

Take a deeper look

See how the ITSM Premium solution package can take your organisation where it needs to go.

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