ITSM Premium

Shift Left With Intelligent Automation

If your organisation is looking to broaden its shift-left strategy to include intelligent automation for proactive, preventative and automated management of incidents and requests, you're ready for the capabilities included in the ITSM Premium solution package.

Modern service delivery and enhanced experience

ITSM Premium is one of four Enterprise Service Management solution packages offered by Ivanti. It provides the complete set of IT service and asset management capabilities found in the ITSM Professional solution package, plus support for intelligent service management automation as outlined below.

Workspace management

Get a real-time, 360-degree view of devices, users, applications and services, so first-line analysts can resolve issues previously escalated to specialists. Cut complexity, long wait times and high escalation costs with user and device views that help you accelerate end-user resolutions and increase productivity.

Two professionals collaborating on a tablet in a modern office setting.

Healing

Take troubleshooting off your agenda with automatic detection, diagnosis, healing and ticket classification of endpoint and security issues. Automate routine tasks to pave the way to a truly self-healing environment, reducing time and costs while improving the employee experience.

Man sitting at a desk looking intently at a computer monitor and interacting with a keyboard.

Digital experience management

Improve the digital employee experience easily, using the devices and applications you already have. Track, measure and optimise your employees’ digital experience to improve productivity, security and employee retention.

A man wearing glasses engrossed in a conversion on his mobile device.

There's a bot for that.

Meet the Device Experience Survey bot

Proactively hear from your users on how their devices are working, helping you get a clearer picture of where they’re running into unreported problems.

device experience survey bot
Features and capabilities

Shift left for faster results

Leverage intelligent automation to improve outcomes and deliver enhanced employee experiences.

AI-guided ITSM

Apply the right resources to the incident the first time.

Proactive service management

Accelerate resolutions by guiding analysts and employees to the best and fastest solution.

Preventative service management

Reduce incidents by resolving problems before they occur.

Digital experience management (DEX)

Drive better results with digital experience monitoring and scoring.

Included products

Modernise service delivery

With machine learning and deep intelligence, you can remediate issues preemptively before they slow your productivity. Reduce or eliminate troubleshooting while delivering better experiences across the organisation.

Take a deeper look

See how the ITSM Premium solution package can take your organisation where it needs to go.