ITSM Premium
If your organization is looking to broaden its shift-left strategy to include intelligent automation for proactive, preventative and automated management of incidents and requests, you're ready for the capabilities included in the ITSM Premium solution package.
ITSM Premium is one of three Enterprise Service Management solution packages offered by Ivanti. It provides the complete set of IT service and asset management capabilities found in the ITSM Professional solution package, plus support for intelligent service management automation as outlined below.
Get a real-time, 360-degree view of devices, users, applications and services, so first-line analysts can resolve issues previously escalated to specialists. Cut complexity, long wait times and high escalation costs with user and device views that help you accelerate end-user resolutions and increase productivity.
Take troubleshooting off your agenda with automatic detection, diagnosis, healing and ticket classification of endpoint and security issues. Automate routine tasks to pave the way to a truly self-healing environment, reducing time and costs while improving the employee experience.
Improve the digital employee experience easily, using the devices and applications you already have. Track, measure and optimize your employees’ digital experience to improve productivity, security and employee retention.
Proactively hear from your users on how their devices are working, helping you get a clearer picture of where they’re running into unreported problems.
Features and capabilities
Leverage intelligent automation to improve outcomes and deliver enhanced employee experiences.
Apply the right resources to the incident the first time.
Accelerate resolutions by guiding analysts and employees to the best and fastest solution.
Reduce incidents by resolving problems before they occur.
Drive better results with digital experience monitoring and scoring.
Included products
With machine learning and deep intelligence, you can remediate issues preemptively before they slow your productivity. Reduce or eliminate troubleshooting while delivering better experiences across the organization.
Add-ons
Add key capabilities to your service management environment.
Use cases
ITSM Premium supports critical IT use cases for modern service delivery.
See how the ITSM Premium solution package can take your organization where it needs to go.
