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Use Case

Implement and Manage IT Service Delivery

Elevate productivity and manage IT costs with a centralized helpdesk and asset repository.

Do more with less to optimize IT Service Delivery

What if you could increase your team’s productivity and deliver unparalleled IT service and asset management while working less? The Ivanti ITSM Professional solution package enables your organization to deploy best-in-class IT service and asset management solutions, streamlining IT operations while improving employee productivity.

Integrate service and asset management

Consolidate service and asset data in a single configuration management database to simplify incident, change and request management with defined workflows, as well as manage asset lifecycle from discovery to disposition.

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Reduce total cost of ownership

Set up workflows and user interfaces using drag-and-drop design to automate processes, reduce total cost of ownership, decrease ticket resolution time and increase team capacity without needing additional staff.

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Improve the employee experience

Deliver next-gen omnichannel and personalized employee experiences that increase customer satisfaction with AI-powered chatbots and self-service portals that allow you to monitor service quality and improve service consistency.

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Features and capabilities

IT workflow and service delivery made simple

Modernize your IT workflows to maximize your team’s output and deliver exceptional employee experiences that improve business outcomes across the organization.

Modular design

Deploy what you need, when you need it and right-size your implementation so you’re not paying for features you don’t need.

Self-service portals

Deliver a personalized experience for every user with self-service portals.

Actionable insights

Monitor service delivery, quality and commitments with role-based dashboards.

Omni-channel engagement

Enable employees to quickly access the resources they need to do their job, improving customer and employee NPS and xSAT scores.

Asset discovery and management

Make your IT user experience more efficient and secure with real-time visibility of your assets.

Low total cost of ownership

Decrease total cost of ownership with a solution that meets your needs in the moment without budget bloat.

Validated best practices

Reduce time to value with out-of-the-box PinkVerify® best practices built into the platform.

Related content


Service Management Solution Plans

Success Story

Learn how SouthStar Bank fixes IT issues before anyone notices.


ITSM+ Toolkit


Practical Demo: Detect and fix device issues to improve IT efficiency and productivity.

Streamline one-stop service delivery and asset management

Modernize your service delivery while boosting productivity and creating memorable employee experiences across your organization. The Ivanti ITSM Professional solution package supports end-to-end IT service management capabilities including incident, request and change management, intuitive workflow design and deployment, dashboards and self-service, and complete IT hardware and software asset management from discovery to cost optimization.

Get started with ITSM Professional

Deliver modern IT service experiences with Ivanti ITSM Professional.