Use Case

Implement and Manage IT Service Delivery

Elevate productivity and manage IT costs with a centralised, streamlined service desk.

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Maximise IT service delivery by working smarter, not harder

What if you could increase your team’s productivity and deliver unparalleled IT service and asset management by working smarter, not harder? Ivanti enables your organisation to deploy best-in-class IT service and asset management solutions, streamlining IT operations while improving employee productivity. And for organisations seeking more advanced capabilities, AI enhancements are available a la carte to further accelerate outcomes.

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Integrate service and asset management

Consolidate service and asset data in a single configuration management database to simplify incident, change and request management with defined workflows, as well as manage asset lifecycle from discovery to disposition.

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Reduce total cost of ownership

Set up workflows and user interfaces using drag-and-drop design to automate processes, reduce total cost of ownership, decrease ticket resolution time and increase team capacity without needing additional staff.

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Improve the employee experience

Deliver next-gen omnichannel and personalised employee experiences that increase satisfaction with self-service portals and streamlined support, allowing you to monitor service quality and improve service consistency.

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Features and capabilities

IT workflow and service delivery made simple

Modernise your IT workflows to maximise your team’s output and deliver exceptional employee experiences that improve business outcomes across the organisation.

Incident management

Quickly diagnose and remediate employee device and application issues.

Change management

Increase service availability (or reduce service outages – your pick!) through improved risk assessment and change coordination.

Knowledge management

Reduce mean time to resolution (MTTR) and satisfy customers with consistent IT solutions.

Event management

Rapidly capture, diagnose and resolve unforeseen system events.

Configuration management

Maintain consistent device, system and service performance throughout their lifecycle.

Release management

Streamline and control the deployment of new software and updates.

Service request / Service catalogue

Enable users to easily request and access services, enhancing efficiency and improving user experience.

Self-service user-interface

Empower users to resolve issues independently and access IT services quickly and intuitively.

ITSM reporting and dashboards

Gain immediate insight into all facets of IT service delivery.

Core products

IT Service Management

Deliver world-class service management outcomes for IT and the enterprise.

IT Asset Management

Gain in-depth knowledge and insights for managing the full lifecycle of hardware and software assets.

AI and Automation

Leverage AI to modernise and accelerate IT operations.

Datasheet

Service Management Solution Plans

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Success story

Learn how SouthStar Bank fixes IT issues before anyone notices.

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E-book

ITSM+ Toolkit

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On-demand webinar

Revolutionising IT Service Management: AI-Powered Transformation with Ivanti

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Streamline one-stop service delivery and asset management

Deliver modern IT service experiences with Ivanti.

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