- Get up and running and drive adoption of your new Ivanti solution.
- Leverage best practices to improve and optimize.
- Realize more value, faster.
- Accelerate your digital transformation.
Customer Support FAQ
All the details on how Ivanti Support works.
Success Squad
A Team and Plan for Your Success
With the Success Squad you’ll get support and advice from experts across the entire team so that you can achieve high levels of success with and realize the full value of your Ivanti investment.
Success Squad can help you
A team that works for you
Our team of experienced professionals is here to help you accelerate adoption, remediate issues and to define your big-picture goals and the path to achieve them.
Customer Success Manager
Your Success Squad team will be led by a designated Customer Success Manager (CSM). They are your go-to resource, providing personalized & individual attention while coordinating across Ivanti on your behalf.
Professional Services
With 96-hours of a designated Technical Relationship Manager, you’ll get an expert in Ivanti solutions without the payroll overhead.
Technical Support
Your designated Enterprise Support Engineer (ESE) and Named Escalation Support Manager ensure you have a superior support experience.
Training and certification
We’ll help your team develop the in-house expertise and knowledge to extract value and resolve issues on their own.
Included in your Success Squad offering:
- Three Advantage Learning seats
- Three virtual instructor-led classes
Your experience
We use a proven methodology to ensure a personal and individual experience aligned to your priorities.
Onboarding
Meet your Success Squad Team members and get an overview of what you can expect from us.
Strategy & Planning
Work together with us to capture your strategic goals and initiatives, key stakeholders in your organization, and current KPIs for your Ivanti products.
Capability Assessment
Take our Enterprise Architecture Capability Survey to get a snapshot of where you are on your value journey.
Business Case
Develop the business case for your Ivanti solution to help socialize with your key stakeholders and drive adoption in your organization.
Success Plan
Get your personalized success plan with clear calls to action.
Product Education
Learn about how to best use your Ivanti solution to get the most value through an education session with an Ivanti product SME.
Quarterly Business Reviews
Regularly check-in on how you're progressing against your success plan and adjust as needed.
Health Check
Review how your capabilities have grown and identify further ways to transform your business and extend your solution to drive more value.
Learn more
Gain an advantage
Supercharge your team with ours: Professional Services, Customer Success, Technical Support and Advantage Learning.
Get your own Success Squad
If you’d like to learn more about how our Customer Success team can help maximize your outcomes with Ivanti, let’s connect.