Success Squad

A Team and Plan for Your Success

With the Success Squad you’ll get support and advice from experts across the entire team so that you can achieve high levels of success with and realise the full value of your Ivanti investment.

Success Squad can help you

  • Get up and running and drive adoption of your new Ivanti solution.
  • Leverage best practices to improve and optimise.
  • Realise more value, faster.
  • Accelerate your digital transformation.

A team that works for you

Our team of experienced professionals is here to help you accelerate adoption, remediate issues and to define your big-picture goals and the path to achieve them.

Customer Success Manager

Your Success Squad team will be led by a designated Customer Success Manager (CSM). They are your go-to resource, providing personalised & individual attention while coordinating across Ivanti on your behalf.

Professional Services

With 96-hours of a designated Technical Relationship Manager, you’ll get an expert in Ivanti solutions without the payroll overhead.

Technical Support

Your designated Enterprise Support Engineer (ESE) and Named Escalation Support Manager ensure you have a superior support experience.

success squad team

Training and certification

We’ll help your team develop the in-house expertise and knowledge to extract value and resolve issues on their own.

Included in your Success Squad offering:

educational services

Your experience

We use a proven methodology to ensure a personal and individual experience aligned to your priorities.


Meet your Success Squad Team members and get an overview of what you can expect from us.

Strategy & Planning

Work together with us to capture your strategic goals and initiatives, key stakeholders in your organization, and current KPIs for your Ivanti products.

Capability Assessment

Take our Enterprise Architecture Capability Survey to get a snapshot of where you are on your value journey.

Business Case

Develop the business case for your Ivanti solution to help socialize with your key stakeholders and drive adoption in your organization.

Success Plan

Get your personalized success plan with clear calls to action.

Product Education

Learn about how to best use your Ivanti solution to get the most value through an education session with an Ivanti product SME.

Business Reviews

Regularly check-in on how you're progressing against your success plan and adjust as needed.

Health Check*

Review how your capabilities have grown and identify further ways to transform your business and extend your solution to drive more value.

Learn more

Customer Support FAQ

All the details on how Ivanti Support works.

Gain an advantage

Supercharge your team with ours: Professional Services, Customer Success, Technical Support and Advantage Learning.

Support Terms

Sometimes you need to see the nitty-gritty details.

Success Bundles

Get the expert guidance and support you need.

*Health Check applies to a single environment or one instance for one product with a maximum effort of 12 hours. Eligible products include: Ivanti Connect Secure, Ivanti Neurons for ITSM, Cherwell Service Manager, Ivanti Neurons for MDM, Ivanti Endpoint Manager Mobile or Ivanti Endpoint Manager.

Get your own Success Squad

If you’d like to learn more about how our Customer Success team can help maximise your outcomes with Ivanti, let’s connect.