Select from bundles that combine elements of customer success, professional services, technical support and training and certification to help your organisation achieve higher levels of success with your Ivanti solution.
With Ivanti Success Bundles you choose what level of support best fits with your needs and outcomes you want to achieve from your Ivanti solution.
All customers are automatically enrolled in this basic level.
For organizations who prefer self-guided support.
For organizations that need expert guidance.
Ideal for organizations with complex environments and mission critical IT teams/systems.
* Health Check applies to a single environment or one instance for one product with a maximum effort of 12 hours. Eligible products include: Ivanti Connect Secure, Ivanti Neurons for ITSM, Cherwell Service Manager, Ivanti Neurons for MDM, Ivanti Endpoint Manager Mobile or Ivanti Endpoint Manager.
Success Squad is ideal for organisations with complex environments and mission critical IT teams/systems.
With the Success Squad you’ll get support and advice from experts across the entire Ivanti team of experts, so that you can achieve high levels of success with and realise the full value of your Ivanti investment.
If you want to achieve a fast return on your Ivanti investment the Enterprise Support bundle is for you.
With Enterprise Support you get access to expert coaching and guidance, product learning and fast help to remediate issues when you need it most.
If you prefer a more do-it-yourself approach, Premium Support is for you. You’ll get a P1 Response SLA (24x7) of one hour and a named support manager in case you ever need to escalate a concern. Plus, one licence for the Advantage Learning platform ensures your administrator has the product knowledge necessary to be successful day to day.
The product forums, knowledge base, and networking and learning opportunities through the global Ivanti Innovators peer communities are available to all customers.
All customers are automatically enrolled in our Standard Support bundle which includes access to the online Customer Community and Knowledge Base, as well as technical support via the online portal and phone.
Additionally, on premise customers receive a P1 Response SLA of two hours, Monday–Friday, standard business hours. Ivanti cloud customers, receive a P1 Response SLA of one-hour, 24x7.
Get do-it-yourself help from Ivanti product forums and knowledge base.
If you’d like help selecting the right success bundle to maximise your outcomes with Ivanti, let’s connect.
