Depending on the package you select, you will get hours with a designated Technical Relationship Manager (TRM). The TRM is a proactive strategic resource designed to accelerate solution adoption and return on investment for Ivanti products. Your named expert will gain an understanding of your business to help you leverage your Ivanti solutions.
Technical Solutions Management
Ongoing post-implementation technical services
Technical Solutions Management packages offers you a flexible way to engage a Professional Services expert and provide the training your team needs to maximise the value of your Ivanti investment.
Increased Product Adoption
A TRM will analyse the functionality and features currently in use and prepare a Gap Analysis identifying what is possible. They help to develop a business and technical roadmap to guide your organisation through increased product adoption to increase your ROI.
Faster Roll-Out to Users
Your TRM will significantly shorten the time to roll-out Ivanti products across your organisation. Your consultant understands your environment and will advise your technical teams on the most effective ways to faster deployment.
Stronger Technical Teams
Your named expert provides mentorship to your technical teams to provide them with a deeper understanding of the Ivanti solutions.
Combine this with vouchers for the Advantage Learning on-line platform and your team will develop the in-house expertise and knowledge to extract value and resolve issues on their own.
Enhanced System Performance
By leveraging our best practices and working with a TRM to perform Health Checks, your technical team can reduce risk and increase system stability and uptime.
Successful Updates & Upgrades
Your dedicated TRM works with your teams during the pre-planning phase to validate that your system is ready and has been properly tested in a pre-production environment. They provide guidance during the upgrade and are available post-upgrade for assistance.
Successful DevOps Activities
By assisting with the establishment of Labs and/or Testing environments, your DevOps processes and capabilities will be efficient and successful.
How does it work?
- Assess your organisation’s goals
- Plan your journey
- Enable your people with the right tools, resources and mentoring
- Accelerate your adoption of Ivanti products
- Review your progress regularly
|Engagement||96 Hours||192 Hours||384 Hours||1600 Hours|
|On-site||Not Included*||Up to 25%; Up to 2 on-site visits||Up to 25%; Up to 4 on-site visits||Up to 25% as needed|
|Advantage Learning Vouchers||1||2||3||6|
|Primary Services Person Assigned||Yes||Yes||Yes||Yes|
|Multiple Services Personnel Assigned (as needed) **||N/A||1-2||1-2||1-3|
|Number of Product Lines ***||1||2||2||3|
|Duration Validity||12 Months||12 Months||12 Months||12 Months|
*Subject to regional travel policies.
**The number of Service Consultants assigned to an engagement varies based upon the number of products selected and the timing of implementation. The total hours purchased can be distributed between Service Consultants and used as needed throughout the engagement.
***The number of Ivanti Product Lines that can be supported by Service Consultants at one time.