Why Ivanti For Enterprise Service Management?

Discover why Ivanti tops reports from leading analysts

Ivanti Enterprise Service Management is an integrated and proven Service & Asset Management solution to help you proactively resolve incidents before they happen, optimize the value of your IT assets, and deliver personalized experiences your employees will love. That's right...your issues will self-heal themselves before anyone even notices.

You don't have to take our word for it, the experts have made their claims and we've compiled the research for you.


Reach a potential ROI of 365%; with an NPV of $3.5 million over three years.

Forrester: The Total Economic Impact Of The Ivanti Enterprise Service Management Platform, Nov 2021

Scalability & Flexibility:

Right-sized for the mid-market, with the functionality you need now and the flexibility to scale to your needs.

2021 Gartner®, Critical Capabilities for IT Service Management Tools

Advanced Functionality:

Leveraging hyperautomation and AI, get proactive support for optimal experiences and better outcomes.

The Forrester Wave™: Enterprise Service Management, Q4 2021


A top-tier ESM partner who leads in customer loyalty and trustworthiness.

Info-Tech: IT Service Management Emotional Footprint Report, Aug 2021

Please click the badges below to learn more.

The Forrester Wave™: Enterprise Service Management, Q4 2021
2021 Gartner® Magic Quadrant™ for IT Service Management Tools
Info-Tech: IT Service Management Emotional Footprint Report, Aug 2021

How Ivanti ESM Works

Ivanti ESM is powered by Ivanti Neurons, a SaaS-based platform that leverages Artificial Intelligence (AI) and Machine Learning (ML) to enhance support and deliver superior employee experiences.

  • Resolve issues before users reported them by up to 80%
  • Reduce planned and unplanned outages by up to 70%
  • Improve change success rates by up to 95%
  • And discover up to 30% more assets, improving security
Ivanti - Enterprise Service Management


Professional Services. Our Expertise, Your Best Outcomes.

The Professional Services team offers a wealth of business expertise and technical skills to help you realize a continuous return on your Ivanti investment. From deployment and implementation to training and solution adoption, our team will ensure our solutions meet the unique needs of your organization.

man working at his desk in an office



Enterprise Service Management Solutions

Ivanti offers a full score of Service Management solutions for your organization. The Ivanti Neurons SaaS platform is powered by machine-learning and real-time intelligence.

Ivanti Neurons for ITSM

Complete cloud-optimized ITSM solution for IT help desk/support ticket solutions and ITIL service management processes.

Learn more

Ivanti Neurons Digital Assistant

Automate self-help across the enterprise with conversational AI, using virtual support agent (VSA) to resolve employee questions, issues and requests.

Learn more

Ivanti Neurons for ITAM

Track all IT assets, whether its software, hardware, server, client, virtual or cloud, you'll get complete total asset visibility and optimization.

Learn more

Ivanti Neurons for HR

Streamline and automate case management, onboarding, self-services and back-to-work management.

Learn more

Ivanti Neurons for Facilities

Automate workflows related to daily work orders, assignments, maintenance tasks, and facilities related projects.

Learn more

Ivanti Neurons for GRC

Centralize policy, controls, compliance, and risk management. Enable alignment of security strategy and budget to risk.

Learn more

Ivanti Neurons for PPM

Take the guesswork out of project execution and deliver results that are on-time and under-budget. Evaluate benefit, costs, resources, and risk data.

Learn more

Ivanti Neurons for Spend Intelligence

Get detailed insights and analysis of your software landscape and application spend for on-premises, cloud, and edge environment.

Learn more

Ivanti Voice

Empower your team with voice automation to improve customer satisfaction with increased first call resolution rates and improved call handling.

Learn more



Let's Connect

We'd love to chat with you! If you'd like to learn more about Ivanti Neurons for Enterprise Service Management and how it can transform your IT landscape, let's schedule a demo or conversation.