Ivanti Recognized in a Leader Position for Enterprise Service Management
The last time Forrester published their Wave report for Enterprise Service Management in 2019, the world had never heard of COVID-19 and workers were, for the most part, still going to offices. IT and other lines of businesses had a basic handle on servicing their employees’ needs. Today, about 2 years after the first COVID-19 cases started showing up, the world is a very different place. Much has changed for Enterprise Service Management (ESM) which Forrester details in their latest evaluation of the market and the top vendors in the space.
Ivanti is incredibly proud and excited to share that we are one of only five Leaders in The Forrester Wave™: Enterprise Service Management, Q4 2021. Forrester evaluated the 15 most significant providers based on their 22-criterion evaluation. Ivanti received the highest scores possible in the product vision, innovation and execution roadmap criteria.
Our customers have been choosing Ivanti Neurons for ITSM to help them provide service management for their enterprises long before the work world got so complicated. Ivanti has made it a priority to continue to innovate and provide capabilities like proactive resolution through self-healing to lessen the burden on IT while at the same time helping organizations to elevate their employee experiences. In 2021, Ivanti acquired Cherwell and their Cherwell Service Management platform to provide even greater capabilities in ESM and also in 2021, released Ivanti Neurons for HR and Ivanti Neurons for Facilities to provide the same consistent experience for employees across their onboarding, remote work services and return to the office initiatives.
The Forrester report recognized Ivanti’s goal to move to proactive support and noted that “Ivanti offers a well-integrated platform for the medium-sized enterprise.” They further explained, “The Ivanti Neurons portfolio covers everything from service management to device management and optimization. Ivanti has the ambitious goal to move from reactive to proactive support, with predictive functionalities reducing the frequency of support interactions. Customers can leverage these solutions to perform advanced IT support actions like predictive end-user computing (EUC) optimization.”
Forrester also noted the investments we have made into industry-specific use cases. They also noted that our reference customers complimented our platform flexibility. We believe Ivanti is in the unique position in the market of having a broad IT management platform that brings together critical functionality across enterprise service management, endpoint management and security.
Considering all of this, it’s no wonder that Ivanti is in a Leader position. But what you can rest assured on is that Ivanti won’t stop here. Our innovation roadmap is full of exciting capabilities that will continue to help our customers provide their IT staff and their employees with the best solutions to keep productivity and satisfaction high. At the same time, they can be assured that whatever this crazy world throws at us, they have the tools in place to keep their organization performing regardless of whether employees are in the office, at home, in a café or wherever else their everywhere workplace may be.