IT SERVICE MANAGER(powered by Heat)Modernize service delivery for IT and beyond


Deliver more strategic value with ITSM.

See report on the Future of ITSM.


Gartner Magic Quadrant for ITSM Tools.


Deliver more strategic value

Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.

University of Oxford: 38 self-governing colleges. 30,000 end users. 1 ITSM solution.

University of Oxford improved and streamlined their operations while solving complex IT challenges.

Designed to meet your needs today and tomorrow

Ivanti Service Manager delivers the functionality you need now while providing the flexibility to grow as your needs expand.

Help Desk
Help Desk provides an easy to use incident management system for dealing with inbound ticket requests from any channel to make IT more efficient, and users happier and more productive.
Service Desk
Building on Help Desk, Service Desk adds Change and Configuration Management to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT infrastructure service desk.
Service Management
Service Management adds Release, Service Level, Event, Availability, and Financial Management, with Portfolio & Project Management for the ultimate ITIL Service Management solution.

Drag & Drop Workflow

No programming needed, making it easy to tailor IT service automation.

Multi-Channel Self Service

Offer multiple, easy to access self-service channels to make IT teams and users more productive

Voice Automation

Dramatically reduce wait times, transfer rates and abandoned calls.

Cloud or On Premise

Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide.

The more we work with Ivanti, the better our IT processes become. Our users love the new Ivanti system. Managers love having the information they need in easy-to-use dashboards and reports.
Candice PeacockIT Service Desk Manager

Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.


Get world-class service delivery