University of Oxford improved and streamlined their operations while solving complex IT challenges.
ITSM, POWERED BY HEAT
Deliver more strategic value
Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.
Designed to meet your needs today and tomorrow
Ivanti Service Manager delivers the functionality you need now while providing the flexibility to grow as your needs expand.
Drag & Drop Workflow
No programming needed, making it easy to tailor IT service automation.
Multi-Channel Self Service
Offer multiple, easy to access self-service channels to make IT teams and users more productive
Dramatically reduce wait times, transfer rates and abandoned calls.
Cloud or On Premise
Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide.
County of Maui
Carmela Ho Service Desk Supervisor
Candice Peacock IT Service Desk Manager
Andrew Reid IT Manager
Modernize your ITSM system to deliver more value
Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.