Ivanti Service Desk provides you with all the service management functionality you need. From problem, change and release management to incident management, issue tracking, and more.
Gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance.
Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.
| Feature | Help Desk | Service Desk | Service Management |
|---|---|---|---|
| Dashboards & Reporting |
Yes
|
Yes
|
Yes
|
| Incident Management |
Yes
|
Yes
|
Yes
|
| Knowledge Management |
Yes
|
Yes
|
Yes
|
| Mobile |
Yes
|
Yes
|
Yes
|
| Self Service |
Yes
|
Yes
|
Yes
|
| Service Catalog |
Yes
|
Yes
|
Yes
|
| Survey |
Yes
|
Yes
|
Yes
|
| Voice Automation (optional add-on) |
Yes
|
Yes
|
Yes
|
| Workflow Automation |
Yes
|
Yes
|
Yes
|
| Change Management |
No
|
Yes
|
Yes
|
| CMDB |
No
|
Yes
|
Yes
|
| Configuration Management |
No
|
Yes
|
Yes
|
| Problem Management |
No
|
Yes
|
Yes
|
| Service Level Management |
No
|
Yes
|
Yes
|
| Availability Management |
No
|
No
|
Yes
|
| Event Management |
No
|
No
|
Yes
|
| Financial Management |
No
|
No
|
Yes
|
| Portfolio & Project Management |
No
|
No
|
Yes
|
| Release Management |
No
|
No
|
Yes
|
|
|
|
|