ITSM SERVICE DESK Take more control over IT changes

MAXIMIZE RELIABILITY

See how service automation helps control changes.

FUTURE OF ITSM

See report on the Future of ITSM.

ANALYST REPORT

Gartner Magic Quadrant for ITSM
ivanti service desk screenshot

EFFECTIVE ITSM

Don’t let changes become unpleasant surprises

Ivanti Service Desk provides you with all the service management functionality you need. From problem, change and release management to incident management, issue tracking, and more.

Gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance.

We also expect Change Management to provide a significant improvement as we lack an integrated solution that requires duplication.
Wendell BobstAVP, IT Customer Services

Reduce risk while speeding delivery of services

Optimize the automation, management and tracking of changes and configurations to your IT assets, processes and services.

Problem Management

Correct and minimize business impacts from problems proactively. Understand incident trends and a problem’s source and take action to quickly correct issues.

Change Management

Leverage best practices templates for complete end-to-end change management processes. Manage, track and optimize changes to IT assets, documentation, and processes.

Service Level Management

Centrally design, build, monitor and manage your service agreements throughout their life-cycle to lower compliance costs while increasing service quality.

Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

ivanti service desk screenshots
Feature Help Desk Service Desk Service Management
Dashboards & Reporting
 
Yes
 
Yes
 
Yes
Incident Management
 
Yes
 
Yes
 
Yes
Knowledge Management
 
Yes
 
Yes
 
Yes
Mobile
 
Yes
 
Yes
 
Yes
Self Service
 
Yes
 
Yes
 
Yes
Service Catalog
 
Yes
 
Yes
 
Yes
Survey
 
Yes
 
Yes
 
Yes
Voice Automation (optional add-on)
 
Yes
 
Yes
 
Yes
Workflow Automation
 
Yes
 
Yes
 
Yes
Change Management
No
 
Yes
 
Yes
CMDB
No
 
Yes
 
Yes
Configuration Management
No
 
Yes
 
Yes
Problem Management
No
 
Yes
 
Yes
Service Level Management
No
 
Yes
 
Yes
Availability Management
No
No
 
Yes
Event Management
No
No
 
Yes
Financial Management
No
No
 
Yes
Portfolio & Project Management
No
No
 
Yes
Release Management
No
No
 
Yes