With Ivanti Success Bundles you choose what level of support best fits with your needs and outcomes you want to achieve from your Ivanti solution.

Customer Support FAQ
All the details on how Ivanti Support works.
Select from bundles that combine elements of customer success, professional services, technical support and training and certification to help your organization achieve higher levels of success with your Ivanti solution.
With Ivanti Success Bundles you choose what level of support best fits with your needs and outcomes you want to achieve from your Ivanti solution.
Success Squad is ideal for organizations with complex environments and mission critical IT teams/systems.
With the Success Squad you’ll get support and advice from experts across the entire Ivanti Advantage team, so that you can achieve high levels of success with and realize the full value of your Ivanti investment.
If you want to achieve a fast return on your Ivanti investment the Enterprise Support bundle is for you.
With Enterprise Support you get access to expert coaching and guidance, product learning and fast help to remediate issues when you need it most.
If you prefer a more do-it-yourself approach, Premium Support is for you. You’ll get a P1 Response SLA (24x7) of one hour and a named support manager in case you ever need to escalate a concern. Plus, one license for the Advantage Learning platform ensures your administrator has the product knowledge necessary to be successful day to day.
The Customer Community, Knowledge Base and networking and learning opportunities through Ivanti Innovators Global Peer Community and Ivanti Momentum User Group are available to all customers.
All customers are automatically enrolled in our Standard support bundle. This includes access to the Customer Community and Knowledge Base, a P1 Response SLA (24x7) of two hours, and technical support via the online portal and phone.
If you’d like help selecting the right success bundle to maximize your outcomes with Ivanti, let’s connect.