ITSM INTEGRATION Making the end-to-end connexion

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ITSM INTEGRATION

Ready to connect today to what you’ll need tomorrow

ITSM teams need to have relevant information from other tools to quickly understand situations and resolve issues. Ivanti ITSM (powered by HEAT) provides integration and development capabilities to pull in required information and connect to other tools for end-to-end automated processes. Quickly create new user interfaces, business rules, dashboards and more to easily modify the out-of-the-box behaviours or add new functionality designed to meet your needs.

ITSM made easy.

I love that Ivanti is expandable and we can grow with it.
Carmela HoService Desk Supervisor

Take advantage of available connexions for worry free integration

Looking to reduce your development costs? Ivanti offers several integrated capabilities that will expand your ITSM reach to additional applications and tools.

Voice Automation

Automate phone interactions with call routing, integrated voice response & self-service, update broadcasts and screen-pops.

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Ivanti Marketplace

Take advantage of ready-to-deploy applications and integrations, many developed by partners and customers.

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Skype for Business (Powered by Landesk)

Make Skype exchanges an integral part of your ITSM tools. Keep accurate records so important details aren’t lost.

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Password Management

Eliminate the top reason for calls into your service desk with secure and easy 24/7 self service password reset capabilities.

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Code Free

No programming needed, making it easy to tailor IT service automation.

Pre-Built Connectors

Take advantage of ready-to-go integrations to extend automation beyond ITSM systems.

More Self Service

Provide enhanced information and processes to make IT teams and users more productive.

Cloud or On Premise

Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide.

Modernise your ITSM system to deliver more value

Ivanti is modernising the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

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We’re standing by with solutions for your service management challenges. Reach out and let’s start a conversation.

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