Use Case

Deliver Service Management from the Cloud

Empower your organisation with seamless, scalable service management delivered securely from the cloud.

Lower IT infrastructure costs and resources

Spending time installing, maintaining and securing the hardware and software you need to run your service management operation reduces your focus on what matters most—creating business value. You need a hassle-free way to support users and deliver services with the flexibility to respond to new business initiatives and growth. It’s time to dig out of that hole and let Ivanti lift you up to the clouds.

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Consider a cloud-based ITSM tool

An ITSM solution in the cloud gives you the flexibility and freedom to access enterprise-grade IT service desk functionality that’s easier to manage, maintain and support future needs.

Predictable costs

Reduce ownership costs and eliminate hardware expenses by subscribing to Ivanti’s cloud-based ITSM, helping you manage budgets more effectively.

Redeploy resources

Use fewer IT hardware administrative resources for managing IT infrastructure. Spend more time on higher-level value add activity that moves the service management needle.

Always up-to-date

Stay current on ITSM features and IT trends or risk impacting the service users receive. Benefit from managed upgrades and maintenance, delivered regularly by our experts.

Gain time to innovate

Experience the freedom to explore new ITSM projects. Ivanti's cloud ITSM solution lets you be more responsive, agile, and business focused. Let your innovations take flight.

Secure systems and data

Let Ivanti take your ITSM operational security to a new level. Vulnerability scanning, access control, data back-ups and more -- ensure your service desk operation is safeguarded.

Scale effortlessly

Quickly and easily scale up or down the technology that supports your ITSM operation in response to your organisations changing opportunities, requirements and size.

Streamline processes

Make it easier to not only automate tasks and workflows within a business unit but also across other business units to streamline end-to-end processes.

Faster time to value

Without the worry of spinning up hardware, you can get your service management operation up and running faster, minimising the impact on your users.

Features and capabilities

Enterprise-ready cloud-based ITSM

Our cloud-based ITSM will help you manage and automate the lifecycle of ITSM processes.

Improve quality

Remove the potential for errors by standardising on a set of approved processes, workflows, and actions for more efficient and effective delivery.

Certified service management processes

Drive best practice process improvement effortlessly knowing we’ve followed best practices for you.

Role-driven Interface

An intuitive interface for desktop or mobile will impress your users while delivering the personalised data they need to be more effective.

Higher user satisfaction

Better meet customer expectations by removing unnecessary manual and often repetitive interactions while providing increased consistency and insight into requests.

Automation

Taking action becomes easier with automation capabilities that connect ITSM processes with external IT Operations Management systems at no extra cost.

Hybrid cloud

Unsure about a complete cloud-based operation? No problem! Ivanti offers a hybrid model for those that need it.

Core products

A cloud‑based enterprise ITSM solution

Delight your users and deliver IT service and support that creates value from day one with a solution that provides all the capabilities, integration, and automation you’d expect. It’s easy to use and easy to own.

Ivanti Neurons for ITSM

Deliver quality business services consistently from the cloud.

Ivanti Neurons for ITAM

Gain in-depth knowledge and insights for managing the full lifecycle of hardware and software assets.

AI and Automation

Leverage AI to modernise and accelerate IT operations.

Get started with cloud-based ITSM

Ivanti offers a cloud-based ITSM solution that helps you get started faster and then takes you to the next level of ITSM operational maturity, but only when you’re good and ready.

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