Get modern, best-in-class IT service management, asset management and discovery capabilities with the ITSM Professional solution package.
Manage service delivery in alignment with industry best practices and processes. Get visibility into your software and hardware so you can optimise assets. Deliver self-service and knowledge management across the organisation.
ITSM Professional is one of four Enterprise Service Management solution packages offered by Ivanti. It provides the complete set of IT service and asset management capabilities as outlined below.
Ivanti's Service Management platform automates workflows to reduce manual processes, increase efficiency and guarantee compliance and security. Role-based dashboards let administrators monitor service delivery, quality and commitments in real time. For a truly omnichannel experience, self-service capabilities and built-in chat are included.
Easily determine what users and endpoints connect to the network, when they connect and what software is installed on them. Active and passive scanning and third-party connectors provide actionable insights with normalised hardware and software inventory data, as well as software usage information, which automatically feeds your configuration management and asset management databases.
Consolidate your IT asset data while you track, configure, optimise and strategically manage your assets through their full lifecycle. Define and follow your own workflows or implement out-of-the-box processes with a configurable design. And get up-to-date asset information, easy request management and improved service delivery with an asset repository that easily integrates with your service management CMDB.
Uncover instant insights into your software landscape and application spend for on-prem, cloud and edge environments. Improve operational speed, asset visibility and utilisation while cutting costs. And get detailed analysis within minutes, presented in engaging dashboards that show your licences, purchases and instances so you can track your purchase history, upcoming licence renewals, contract expirations and ongoing spend more effectively.
The full set of service and asset management capabilities your organisation needs.
Effortlessly deliver requested information and items to employees.
Quickly diagnose and remediate employee device and application issues.
Increase service availability (or reduce service outages – your pick!) through improved risk assessment and change coordination.
Reduce mean time to resolution (MTTR) and satisfy customers with consistent IT solutions.
Rapidly capture, diagnose and resolve unforeseen system events.
Maintain consistent device, system and service performance throughout their lifecycle.
Gain immediate insight into all facets of IT service delivery.
Ensure service quality standards are measured and service expectations are clear.
Standardize operations to improve quality and reduce errors.
Automate hardware and software identification to improve efficiency and enhance security.
Offer end users support using their preferred communication method.
Easily gain efficiency and reduce business risk by controlling and optimizing IT spending.
Implement and manage the full range of IT services and workflows. Discover, manage and optimise all your IT assets.
ITSM Professional supports critical IT use cases for modern service delivery.
Add key capabilities to your service management environment.
See how the ITSM Professional solution package can take your organisation where it needs to go.
