ITSM Professional

Core IT Service and Asset Management

Get modern, best-in-class IT service management, asset management and discovery capabilities with the ITSM Professional solution package.

Build out your core IT service management capability with ITSM Professional

Manage service delivery in alignment with industry best practices and processes. Get visibility into your software and hardware so you can optimise assets. Deliver self-service and knowledge management across the organisation.

ITSM Professional is one of four Enterprise Service Management solution packages offered by Ivanti. It provides the complete set of IT service and asset management capabilities as outlined below.

Service management

Ivanti's Service Management platform automates workflows to reduce manual processes, increase efficiency and guarantee compliance and security. Role-based dashboards let administrators monitor service delivery, quality and commitments in real time. For a truly omnichannel experience, self-service capabilities and built-in chat are included.

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Discovery

Easily determine what users and endpoints connect to the network, when they connect and what software is installed on them. Active and passive scanning and third-party connectors provide actionable insights with normalised hardware and software inventory data, as well as software usage information, which automatically feeds your configuration management and asset management databases.

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Asset management

Consolidate your IT asset data while you track, configure, optimise and strategically manage your assets through their full lifecycle. Define and follow your own workflows or implement out-of-the-box processes with a configurable design. And get up-to-date asset information, easy request management and improved service delivery with an asset repository that easily integrates with your service management CMDB.

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Features and capabilities

Modern IT service delivery

The full set of service and asset management capabilities your organisation needs.

Request management

Effortlessly deliver requested information and items to employees.

Incident management

Quickly diagnose and remediate employee device and application issues.

Change management

Increase service availability (or reduce service outages – your pick!) through improved risk assessment and change coordination.

Knowledge management

Reduce mean time to resolution (MTTR) and satisfy customers with consistent IT solutions.

Event management

Rapidly capture, diagnose and resolve unforeseen system events.

Configuration management

Maintain consistent device, system and service performance throughout their lifecycle.

Reporting and dashboards

Gain immediate insight into all facets of IT service delivery.

Service level management

Ensure service quality standards are measured and service expectations are clear.

Runbook automation

Standardize operations to improve quality and reduce errors.

Asset discovery

Automate hardware and software identification to improve efficiency and enhance security.

Omnichannel support

Offer end users support using their preferred communication method.

IT asset management

Easily gain efficiency and reduce business risk by controlling and optimizing IT spending.

Take a deeper look

See how the ITSM Professional solution package can take your organisation where it needs to go.