Automatically discover and map the linkages between underlying data centre services and applications to visualise and understand how business services connect and interact to respond quickly to unexpected changes.
Data centre discovery
Extensible probes and sensors automatically discover thousands of physical and virtual compute, network and storage assets in minutes giving you comprehensive visibility into your data centre and cloud environments.
Service relationship mapping
Dynamic visualisations of relationship and dependency maps automatically generated from the discovery data empower you with insights into your data-centre network topology, view infrastructure relationships, application dependencies, communication flows, and service mappings related to your ITSM processes.
Actionable configuration management database
Service mapping complements the Configuration Item (CI) mapping functionality in Ivanti Neurons for ITSM, providing multi-level insight on service dependencies, relationships and potential service impacts. You can now trust that your configuration management database (CMDB) provides accurate and always up to date configuration details so you can efficiently service your users.
Change risk and root cause analysis
Service Maps include overlays of critical ITSM records such as open incidents or pending and recently completed changes so you can fully understand relationships between devices and configuration items and act quickly to assess impact and resolve critical incidents effectively. This allows you to better manage IT changes, quickly identify potential change collisions, understand root cause and recover faster from planned and unplanned outages and intrusions.
New business services are requested and activated rapidly enabled by cloud services and modern infrastructure. It’s vital to quickly identify critical assets & potential risks to service and application availability so you can ensure operational resiliency, security and effective risk management for your organisation and your customers.
Keep your Configuration Management Database (CMDB) up to date and actionable at all times
Service Mapping complements the discovery, configuration and change management capabilities of Ivanti Neurons for ITSM to further help our ITSM customers maintain higher uptime for critical services.