The challenge
Service management is only as good as the data it runs on. For most IT organizations, service data sits across disconnected systems: ITSM, HR, procurement, security and facilities. Each system holds part of the record. None gives ITSM the full picture on its own. When those fragments don’t connect reliably, the picture your ITSM sees is always incomplete.
Integrating data into Ivanti ITSM has historically required significant time and skilled resources. When data is late or inconsistent, automation slows down. Teams create manual workarounds. Errors multiply. The service desk acts on information that may already be out of date. IT teams know the problem. Without a governed integration layer, IT shifts the bottleneck from data access to integration maintenance.
When integration is inconsistent, ITSM acts on partial data during requests, incidents and approvals. Work slows down. Decisions rely on gaps. Users feel the delay.
Every integration that runs manually consumes specialist time and budget. Every connector you maintain independently adds complexity. The total cost of ownership grows, not the value of your ITSM.
Service management depends on the data behind every request, incident and workflow. When integrations fail to keep data current, ITSM works from an incomplete record. Requests take longer. Approvals stall. Service teams make decisions without the facts they need.
The solution
Ivanti iPaaS closes the gap between the systems your ITSM depends on. Built on Workato, and delivered as a fully managed platform, it connects the applications your ITSM depends on using 1,000+ prebuilt connectors and a low-code/no-code editor for governed workflows.
Data flows in both directions. Applications stay synchronized. Your ITSM becomes a governed system of record for the connected applications that feed it. Not because every system is rebuilt, but because the systems that matter can share trusted data.
When a prebuilt connector is not available, teams can use the drag-and-drop recipe editor to create governed workflows. Start in hours, not months, without standing up a dedicated integration team. And because Ivanti manages the connectors, your administrators govern the use cases and workflows, not the infrastructure underneath them.
Key use cases
eBonding
Connect Ivanti ITSM with other ticketing platforms through governed, two-way workflows. SIAM teams keep work moving across providers without losing the service record.
Procurement
Streamline the entire procurement process, including request, approval and coordination with financial systems and external vendors. Requests, approvals and vendor updates move through connected workflows. Procurement teams spend less time chasing status and more time keeping work moving.
Onboarding
Connect onboarding workflows across IT, HR, security, facilities and applications, so each team acts from the same governed employee record. Two-way integration keeps onboarding data synchronized across connected teams, reducing handoffs and gaps.
DevOps
Connect development and operations workflows so service data moves with the work, from request to resolution.
Collaboration
Connect collaboration tools to ITSM so updates, requests and approvals stay synchronized across internal teams and external partners.
Operations Management
Route operational data to the applications that act on it. IT and security teams identify issues faster, remediate sooner and keep the service record current.
Request Fulfillment
Extend request fulfillment beyond ITSM with governed workflows for approvals, procurement and vendor systems. Requests keep moving because the data moves with them.
How it works
- Connect from a library of 1,000+ prebuilt connectors. Select from predefined templates covering IT, HR, Facilities, GRC, PPM, Security and much more. Your team starts immediately, no integration project, no specialist hire.
- Build custom workflows with the drag-and-drop recipe editor. When a prebuilt workflow doesn’t exist, the graphical editor builds one. Personalized workflows, called recipes, that match your exact requirements and break down data barriers on your terms.
- Govern bi-directional data flows at scale. Data moves both ways, from every connected application into Ivanti ITSM and back out. Accurate. Governed. Synchronized. The single source of truth your service management has always required.
- Scale beyond IT, into ESM. Extend integrations to HR, facilities, security operations, GRC and PPM. Enterprise Service Management that acts on a complete, accurate picture — across every line of business your organization runs.
What your organization gains
IT productivity without headcount growth
Governed integration removes the manual work that consumes administrator time. Your team scales beyond manual processes without growing headcount.
Service quality driven by accurate data
When ITSM acts on current, complete information, service delivery improves. Current, complete data gives ITSM something it can trust. Resolution gets faster. Errors fall. Service improves because teams act on facts, not assumptions.
Lower administration and operational costs
Ivanti manages the connectors. You govern the use cases. Specialist integration work is reduced, administrative burden falls and operational costs become easier to control.
A true single source of truth for ITSM
Connected applications across HR, facilities, security and procurement feed governed data into Ivanti ITSM. Decisions are made from the record you govern, not a partial view of disconnected systems.