Automatically discover, diagnose and remediate incidents for fewer escalations and faster resolutions.
What if you could fix an issue before your users even knew they had one? With Ivanti, you can identify, diagnose and remediate incidents that you'd otherwise need to escalate to a specialist. Discovery, AI automation workflows and actionable asset insights combine to form a powerful solution — so you can make complex, lengthy and expensive escalations a thing of the past.
Transform your service desk team from reactive to proactive by leveraging AI to automate workflows and deliver intelligent self-service capabilities.
Dramatically decrease ticket resolution times, freeing your team to take on more strategic initiatives and make a bigger business impact on your organisation.
Make first-line issue resolution the standard. Reduce complexity for all by decreasing work interventions and minimising disruptions.
Always have a clear and accurate picture of current asset information.
Scan assets without needing to instal agents on all your network devices.
Improve your IT service delivery with AI-driven ticket classification, user sentiment collection and extensive pre- and post-ticket automation bots.
Resolve issues quickly and provide a stress-free employee experience with self-service portals.
When endpoint management, digital experience monitoring, and security operate in isolation, problems slip through the cracks. Autonomous Endpoint Management connects it all—native integration with your ITSM workflows, meaning IT and Security finally speak the same language. One ecosystem, one source of truth, one streamlined operation.
Features and capabilities
An AI-powered IT analyst workspace where first-line support can troubleshoot, initiate a bot, remote control or deploy specialised actions directly from that workspace, without having to escalate to IT specialists.
Deliver a personalised experience for every user with self-service portals.
Create purpose-built workflows for anything, without needing development resources.
Monitor service delivery, quality and commitments with role-based dashboards.
Use AI features to rapidly identify, resolve and summarise tickets.
Open and close tickets on autopilot, so you can focus on strategic work.
Make your IT user experience more efficient and secure with real-time visibility of your assets.
Diagnose and resolve end-user device issues on the first call with a service desk analyst workspace with remote control tools and automation bots.
Track, measure and optimise your employees’ digital experience to improve productivity, security and employee retention.
Get intelligent insights to make smarter, faster decisions and deliver a more personalised service experience from one simple interface.
Help your Support Teams focus on resolving more complex issues, all while reducing escalations, improving the employee experience, optimising resource allocation and enhancing security.
