The cost of fragmented facilities operations
Facilities teams are at the center of business continuity and increasingly, the center of your organization’s next phase of work. Yet most facilities operations still run on disconnected tools like work orders in one system, asset records in another and employee requests arriving by email, phone and word of mouth.
The result is requests going untracked, maintenance being reactive and space data getting stale before it’s acted on. And when something breaks, facilities managers spend more time chasing information than resolving problems. The scope of a facilities team is wide and the balancing act is intense, and when it comes to business, time lost is money lost.
One authoritative foundation for every facilities operation
Ivanti Facilities Service Management extends the Ivanti Neurons Platform to your facilities operations, providing a single, authoritative foundation to automate workflows, manage assets across their full lifecycle and deliver a consistent, on-demand service experience. Integrated with the Ivanti Neurons Platform, IT Service Management and HR Service Management, Ivanti Facilities Service Management empowers your facilities team to act on the same authoritative data that powers your broader enterprise operations, not a silo alongside it.
Facilities Service Management features and capabilities
Work order management
Automate the full lifecycle of work orders, from end-user requests and preventative maintenance to team assignments and cost tracking, all grounded in reliable asset and location data from the Ivanti Neurons Platform. Log and manage requests by site and floor area and give every role real-time visibility they can trust and act on from role-based dashboards.
Employee self-service
Empower employees to resolve their own facilities needs, from finding policies and protocols to submitting requests, reserving spaces and tracking open work orders without waiting on your team. Self-service deflects routine inquiries and gets employees to resolution faster, freeing your facilities staff for higher-value work.
Real-time visibility and reporting
Gain real-time visibility into work orders, property status, scheduled maintenance and space utilization — all from a single dashboard grounded in trusted platform data. Spot trends, identify bottlenecks and act on insights you can rely on. Automated notifications keep employees informed and accountable at every step of their request.
Knowledge base and request management
Enable employees to place requests, track open work orders and find answers instantly, without picking up the phone or waiting in a ticket queue. Contextualized knowledge surfaces the right answer at the right moment, driving satisfaction and productivity across your organization.
Single system of record
Operate from a single system of record for every facilities interaction: work orders, communications and reporting all in one place. Pre-built connections to proposals, change orders and facilities assets across all locations give your team operational context from day one, without the manual reconciliation that fragmented systems require.
Hybrid workplace management
Manage the modern hybrid workplace with confidence from sanitation scheduling and space reservations to access management across buildings, floors and offices. Every booking decision and access policy reflects what is actually true about your environment, because your space data lives in the same platform as your work orders and assets.
Governed maintenance and change management
Move from reactive maintenance to governed, scheduled operations. Ivanti Facilities Service Management integrates with ITSM change management workflows, giving your facilities team the governance and scheduling capabilities to orchestrate maintenance safely, with full audit trails and change windows your organization controls.
Enterprise integration
Connect Ivanti Facilities Service Management to the rest of your enterprise with a low-code/no-code integration framework. Built on the Ivanti Neurons Platform, it shares data natively with IT, HR and security workflows, closing the data gaps that fragment operations and slow resolution. Every step is traceable, every handoff governed and backed by authoritative operational data.
Results organizations achieve on the Ivanti Neurons Platform
Ivanti Facilities Service Management is built on the same platform that powers ITSM, HR service delivery and security operations across the enterprise. Customers modernizing service on Ivanti report:
- 90% improvement in IT operations reported by customers modernizing service on Ivanti
- $11.2 million in total financial benefits over three years
- 483% return on investment
- 66,000 manual tasks automated annually
- 55,600 hours of employee productivity gained annually
- Request turnaround times cut from two weeks to five minutes