Facilities Service Management

Run Facilities Operations with Unified Service and Asset Management Software

Built on the Ivanti Neurons Platform — the system of record for IT and business operations — Ivanti Facilities Service Management gives your team the data authority to automate workflows, manage assets proactively and deliver an employee experience that just works.

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Reimagine facilities management with AI-powered service and asset management

Facilities teams play a critical role in business continuity and are central to how modern organisations operate. Ivanti Facilities Service Management extends the power of the Ivanti Neurons Platform to your facilities operations, giving you a single, authoritative foundation to automate work orders, manage assets across their full lifecycle and deliver a seamless employee experience.

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Facilities work order management software

Automate the full work order lifecycle, all grounded in reliable asset and location data. Log and manage requests by site and floor area and give every worker real-time visibility with role-based dashboards.

Facilities self-service and knowledge management

Empower employees to resolve their own facilities needs, from finding policies and protocols to submitting requests, without waiting on your team. Self-service deflects routine inquiries and gets employees to resolution in minutes, not days, freeing your facilities staff for higher-value work.

Employee self-service for facilities requests

Keep your entire workforce connected through a unified employee portal across desktop and mobile devices. Share announcements, collect requests and surface insights through portal analytics and surveys. Continuous feedback — from surveys and user activity —provides the insight needed to improve service delivery.

Facilities asset management

Gain authoritative, real-time visibility into work orders, property status, scheduled maintenance and space utilisation, from a single dashboard. Identify trends, surface bottlenecks and take action based on reliable insights.

Features and capabilities

Deliver streamlined facilities services

Every capability below is built on the Ivanti Neurons Platform, so your facilities data is always current, always trusted, and always ready to drive action.

Visibility & reporting

Gain complete, real-time visibility into work orders, property status, scheduled maintenance and space utilisation, all from a unified dashboard. Spot trends, identify potential roadblocks and act on trusted insights. Automated notifications keep employees informed and accountable at every step of their request.

Employee self-service

Enable employees to place requests, track open work orders and find answers instantly, without picking up the phone or waiting in a ticket queue. Contextualised knowledge surfaces the right answer at the right moment.

Unified operations

Operate from a single system of record for every facilities interaction, all in one place. Give your team full operational context from day one with pre-built connections to proposals, change orders and facilities assets across all locations.

Hybrid workplace management

Manage hybrid environments with confidence — from sanitation scheduling and space reservations to access management across buildings, floorsand offices within data from a unified platform that pulls real-time insights that reflect the actual state of your work orders, booking decisions and public access policies.

Proactive maintenance and change management

Prevent failures before they impact operations. Ivanti Facilities Service Management integrates with ITSM change management workflows, giving your facilities team the ability to govern, schedule and orchestrate maintenance safely without disruption — backed by full audit trails.

Platform integration & extensibility

Connect Ivanti Facilities Service Management to the rest of your enterprise with a low-code/no-code integration framework built on the Ivanti Neurons Platform. Eliminate silos and improve operational efficiency by sharing data natively with IT, HR and security workflows.

The platform behind your people

Ivanti Facilities Service Management is part of the Ivanti Neurons Platform — the unified system of record for IT and business operations. Extend that same trusted, authoritative foundation across every dimension of your enterprise service experience.

Project & Portfolio Management (PPM)

Real-time project portfolio management, grounded in the verified data of the Ivanti Neurons Platform. Make smarter prioritisation decisions, eliminate guesswork, and deliver every project with full operational context behind it.

HR Service Management

Extend capabilities to your HR department. Elevate employee experience, automate service delivery and streamline workflows from onboarding to offboarding.

Governance, risk & compliance (GRC)

Govern risk and compliance with confidence, backed by the same reliable asset and operational data that powers your facilities and IT workflows.

Security Operations Management

Identify, prioritise and remediate vulnerabilities at scale, powered by trusted platform data that keeps your entire environment in view.

Enterprise integration

Extend the reach of your complete data layer by connecting Ivanti Neurons to any system in your environment through our low-code/no-code integration framework.

FAQs

What is facilities service management software?

Facilities service management software helps organisations manage work orders, maintenance requests, facilities services and workplace operations from a centralised platform. It enables facilities teams to automate workflows, improve service delivery and gain real-time visibility into facilities activities and performance.

How is facilities service management different from facilities asset management?

Facilities service management focuses on delivering and managing facilities services, including work orders, maintenance requests and employee support. Facilities asset management focuses on tracking, maintaining and optimising physical assets throughout their lifecycle to improve utilisation, performance and operational efficiency.

What are the benefits of facilities management software?

Facilities management software helps organisations automate workflows, improve visibility, reduce manual effort and streamline facilities operations. By centralising work orders, asset information and operational data, facilities teams can improve service levels, make more informed decisions and enhance the employee experience.

Can facility management software integrate with IT and HR systems?

Yes. Modern facility management software can integrate with IT, HR, security and other business systems to create more connected operations. Ivanti Facilities Service Management is built on the Ivanti Neurons Platform and supports low-code and no-code integrations that help eliminate silos and improve workflow automation across departments.

What should you look for in facilities management software?

The best facilities management software combines facilities service management, asset management, workflow automation and reporting in a unified platform. Organisations should look for capabilities such as work order management, employee self-service, facilities asset management, operational visibility, integrations and automated workflows that help improve efficiency and service delivery. Increasingly, the most future-ready organisations are also prioritising a solution built on an authoritative system of record — one where facilities data is continuously updated, trusted, and connected to broader IT and business operations.

Take the first step towards autonomous facilities operations

Ivanti Facilities Service Management gives your team a single, unified foundation — so work orders get fulfilled , assets stay current and employees never have to wait for answers.

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