Use Case

Modernize IT Service Delivery

Provide intelligent automation while extending service management beyond IT to enable connected, intelligent service management across the enterprise.

Smiling woman interacting with a tablet computer.

Take service management to the next level

What if you could elevate service and asset management with artificial intelligence, automation and an extended reach into the organization to address the most critical challenges facing your business?

With Ivanti you can transform and optimize service management, take employee engagement to new levels and eliminate friction between IT and security operations with a seamless and secure experience across the organization.

Elevate service management

Transform your service management process by extending AI and intelligent automation-driven service and asset management throughout the organization. Evolve proactive and preventative service management strategies beyond the IT helpdesk to include project, cost and risk management.

Man sitting at a desk interacting with a laptop while holding a piece of paper in his right hand.

Optimize employee engagement

Empower employees with an intuitive, consistent service management experience across the organization. Enable IT staff to shift their attention to strategic priorities by relieving them of routine tasks and eliminating time wasted on predictable, preventable issues. Incorporate intelligent automation into your service management strategy to maximize employee engagement.

A closeup shot of a group of 4 people standing in a circle and each interacting with a smart device.

Non-IT workflows and strategic processes

Extend service management to enterprise applications, including HR service management; facilities service management; governance, risk and compliance; project and portfolio management; and security operations management.

Team meeting around a conference table with four people, one person speaking while others listen, laptops open displaying charts and data.

Features that take service management to the next level

Transform operations with intelligence, automation and workflows that extend beyond IT to drive key outcomes for the entire organization.

Extensible solution for IT and beyond

Enhance organizational efficiency and maintain employee engagement by providing a comprehensive, user-friendly self-service experience.

Comprehensive discovery and asset lifecycle management

Reduce interruptions to core business services by as much as 70%, and quickly address customer issues with an accurate CMDB and access to up-to-date details about devices.

Low-code / no-code solution

Make alterations without needing highly specialized development abilities. Lower total expenditure with a solution that suits your present requirements.

AI-guided ITSM

Improve the efficiency and effectiveness of service management across your enterprise with AI-guided ITSM. Free up staff time to focus on more strategic tasks and improve accuracy and consistency.

Actionable insights

Monitor service management, quality and commitments with role-based dashboards.

Bot-driven remediation

Resolve issues with Bots workflows to triage and remediate.

Take service management to the next level

See how your organization can optimize and transform service and asset management.