Post-Patch Survey
Gather feedback from your users after rolling out a major patch.
What it does: There’s only so much you can do offline, and the Network Diagnostics bot is here to make sure you’re never without WiFi for long. If the problem’s solvable on your end, the bot will prepare a report that lets you know what you can do to resolve connectivity issues. And if the problem’s with your internet provider instead, it can point that out too.
When to use it: Most of the time, you can keep this bot in a Break-in-Case-of-WiFi-Emergency box. But it can be useful as a regular scanning tool too, helping you proactively identify network issues before they’re symptomatic to users.
When a given device is experiencing connectivity issues, try using the Network Diagnostics bot in conjunction with the Device Diagnostics bot to cover all your bases and figure out whether the problem lies with the network or the device itself.
Setup Time: 5-10 min.
Use Case: User Productivity
Solution Set(s): Enterprise Service Management, Endpoint Management & Security