With Ivanti [email protected], help is just a tap away, which enables mobile employees to resolve problems and get back to work as quickly as possible. [email protected] allows iOS and Android users to simply tap to share their screen with help desk staff. This means users don’t have to spend valuable time trying to describe their issues — and agents don’t have to rely on confusing user descriptions to understand and solve problems.
Ivanti [email protected]
Help where and when you need it
When users experience problems on their mobile devices, resolving them can be a tricky process if the help desk agent can’t see what’s going on. Relying solely on user descriptions of the problem can be frustrating, time-consuming, and unproductive. To help troubleshoot and resolve problems faster, help desk agents need tools to:
- Give users quick access to help desk resources.
- Enable agents to view problems in real time rather than rely on user descriptions.
- Take over the device to fix problems if necessary.