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Smart Device Remote Control

Assess and troubleshoot remotely, so workers get back on task.
Product Specs
The biggest reasons you need Smart Device Remote Control.
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Replicate, resolve, resume
Troubleshoot issues at the point of activity, so workers get back to tasks fast.
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Absolute warehouse productivity

No time for downtime

When a device goes down it also has a direct effect on productivity and the overall performance of an organisation. This needs to be resolved instantly in order to meet customer commitments and achieve overall targets. 

Powered by Wavelink, our smart device remote control achieves fast issue resolution, by giving support teams remote device access. This allows them to replicate the issue so they can diagnose and resolve problems fast.

smart device remote control product screenshot

See the issue, diagnose the problem, deliver the solution

Whether hardware, software, connectivity, or something else, you need to determine what's keeping a worker idle. Our Smart Device Remote Control solution enables you to view settings, reproduce errors, and fix issues.

Live-experience issue reporting
See, first-hand, the issues users are reporting.
Avoid the dreaded "no fault found"
Test issues and verify configurations before shipping out a device for unnecessary service.
Ready for the latest devices
Designed for Android 4.4 (KitKat) and forward, our remote control solution is ideal for your latest mobile deployments.

Easy to deploy

Build your deployment package and send a link to install

Secure sessions

TLS and AES-256 bit encryption, plus logging of all session events

Transfer files and fixes

Send files such as log files, OS updates, and more to and from the device

Reboot remotely

Force resets to ensure updates are installed and ready to go

Don't let downtime compromise productivity

Smart Device Remote Control empowers your support team to assess and resolve issues fast, so your workers can get back to the tasks that drive your business.

worker with warehouse device