When a device goes down it also has a direct effect on productivity and the overall performance of an organisation. This needs to be resolved instantly in order to meet customer commitments and achieve overall targets.
Powered by Wavelink, our smart device remote control achieves fast issue resolution, by giving support teams remote device access. This allows them to replicate the issue so they can diagnose and resolve problems fast.
Whether hardware, software, connectivity, or something else, you need to determine what's keeping a worker idle. Our Smart Device Remote Control solution enables you to view settings, reproduce errors, and fix issues.
Build your deployment package and send a link to install
TLS and AES-256 bit encryption, plus logging of all session events
Send files such as log files, OS updates, and more to and from the device
Force resets to ensure updates are installed and ready to go
Smart Device Remote Control empowers your support team to assess and resolve issues fast, so your workers can get back to the tasks that drive your business.
