HR Service Management
Deliver exceptional employee experiences, backed by authoritative IT data.
Employees expect HR to deliver real-time, on-demand services — and they expect AI to make it effortless. Ivanti HR Service Management (HRSM) automates your HR service delivery with intelligent case management, automated onboarding, self-service and back-to-work workflows, all on the same platform that powers your IT and security operations.
Automate employee onboarding and transition processes through role-based workflow to delivering a consistent experience from offer letter to first login. Connect HR, IT and facilities tasks so each team can provision required devices, access and workspace. Asset and configuration data from the Ivanti Neurons Platform gives teams a shared operational record for every tracked request.
Resolve most employee inquiries instantly with self-service that delivers consistent, on-demand responses. Route escalated requests to the right HR contact for task ownership and accountability. Batch case creation to manage similar tasks, secure sensitive cases with one-click Limited Access and track classifications with service-specific checklists. Shorten SLAs by automating proactive alerts, repeatable processes and documentation for a complete, auditable log of employee-to-HR communications.
Empower employees to resolve most requests on their own with a self-service experience that understands context, surfaces the right answers, and where permitted, takes action automatically. Gather valuable insights from portal analytics to continuously improve HR services, and gain deep visibility from both solicited and unsolicited feedback, from survey results to trending topics, so HR leadership can act on what matters most.
Support smarter HR operations with a continuously updated knowledge base powered by the Ivanti Neurons Platform, so your team is always working from accurate, authenticated information. Filter employee requests for personalised retrieval by employee status, geography, location and role, ensuring every employee receives only the information that’s relevant to them.
Features and capabilities
Every capability your HR team needs to deliver faster, smarter, more connected employee services, built on the Ivanti Neurons Platform.
Unify the employee experience across the business with service management powered by a single, connected platform — globally.
Improve satisfaction, engagement and productivity by delivering services that meet today’s employee expectations while leveraging the authenticated data foundation your IT teams depend on.
Knowledge and automated case management enable each HR agent to resolve more cases faster, with fewer escalations and greater confidence in every outcome.
Simple or complex end-to-end processes that involve HR, IT, Facilities and beyond are orchestrated across teams in real time, creating a seamless service experience backed by authoritative operational data.
Live dashboards, analytics and reports give visibility into the volume and nature of service requests, enabling HR leadership to make better resource decisions, proactively improve services and demonstrate measurable employee impact.
Whether an employee is returning from leave, changing roles or transitioning out of the organisation, Ivanti HR Service Management automates every step of the process. Role-based workflows ensure nothing is missed, every team is notified and every action is tracked, protecting continuity and keeping the experience consistent.
Related capabilities
When HR, IT, Facilities, and Security all run on the same trusted platform, the entire employee experience gets better. Explore the Ivanti Neurons solutions that extend your investment and unify your enterprise.
HR service management software applies the same disciplined service delivery model IT has used for years to the HR function. It replaces email-driven, ticket-in-the-inbox HR with structured case management, a self-service portal, knowledge management, and automated workflows for onboarding, offboarding, and back-to-work requests. Ivanti’s HR Service Management capability runs these workflows on the Ivanti Neurons Platform, the same platform that serves as the system of record for IT and security operations, so HR service delivery benefits from authoritative, governed data rather than working in isolation.
It gives employees one familiar place to find HR answers and raise HR requests, instead of routing them through email or chasing down the right person. A context-aware self-service portal surfaces the knowledge and requests relevant to each employee's role and location, so they get accurate answers faster. Automated onboarding and back-to-work workflows remove the friction and waiting that erode confidence in HR. And because the workflows run on the Ivanti Neurons Platform, employees get consistent service backed by the same data authority that powers IT and security, so the experience holds together across functions rather than fragmenting by department.
HR service management focuses on the HR function specifically, including case management, onboarding, knowledge and back-to-work workflows for HR service delivery. Employee service management (ESM) is the broader category: extending service management across multiple business functions so employees get a unified experience regardless of which department they need. HR is one of those functions, alongside facilities, GRC and others. With Ivanti Neurons, each function runs its own workflows on a shared platform, so organisations get the depth of purpose-built HR service delivery and the breadth of a connected employee experience, without bolting separate tools together.
HR case management software captures every employee request, from the self-service portal, email or chat, into a structured, trackable case rather than a lost email thread. Each case routes to the right HR team, follows defined service levels and moves through automated workflows to resolution. Knowledge articles attach directly to cases so HR teams resolve requests faster and consistently. Managers and employees see status at every step. With Ivanti HR Service Management, those cases also draw on the data governed by the broader platform, so HR resolution isn't slowed by disconnected systems or missing context.
Yes, and this is where the platform approach changes what's possible. Because Ivanti HR Service Management runs on the Ivanti Neurons Platform alongside IT service management and facilities workflows, HR service delivery connects to the systems and data those functions already govern. Onboarding, for example, can trigger the IT provisioning and facilities setup an employee needs without manual handoffs. Where deeper integrations to third-party HCM or business systems are required, Ivanti iPaaS provides low-code/no-code integration. The result is HR workflows that act on the same authoritative data as IT and security, rather than operating in a silo.
See how Ivanti HR Service Management automates service delivery, elevates the employee experience and connects HR to the trusted platform intelligence your entire enterprise depends on.
