ITSM revolutionised by Agentic AI

Stop struggling with manual workflows and endless tickets. Ivanti Neurons AI Self-Service Agent transforms your service management into an intelligent operation that empowers your organisation to move faster, work smarter and deliver experiences that employees love.

View Solution BriefWatch Demo Video

For your organisation

Drive digital transformation with productivity gains, lower cost per ticket and continuous service delivery even during rapid change. Free your IT team to focus on strategic innovation that accelerates business outcomes.

For your employees

Eliminate frustration with conversational self-service that feels as easy as texting a friend. Get instant help with the issues that are impacting you now. No more confusing portals or waiting on hold.

For your IT team

Escape the ticket treadmill. Reduce repetitive work, get AI-powered guidance, and spend time on meaningful projects instead of tasks that can be resolved earlier by intelligent automation.

Autonomous service delivery

Persona-based AI agents plan, orchestrate and execute tasks autonomously to reduce manual effort, accelerate resolution times and minimise escalations. These intelligent agents act as digital teammates with domain expertise, understanding context and following role-specific policies.

a person typing on a laptop with visble floating holographs

Conversational self-service

Natural-language interface for requests and troubleshooting dramatically reduces friction for employees by replacing forms and portals. Boost self-service adoption with a more human-like, intuitive interface that employees actually want to use, cutting ticket load by 30-40% while improving data quality through guided capture.

a man and a woman sitting in a conference room

Knowledge-aware automation

Uses curated knowledge and policies to act with consistent resolutions, maintaining compliance and auditability. Every action taken by AI agents is informed by your organisation's best practices and governance requirements, ensuring policy adherence and workflow approvals.

a man standing infront of a monitor is taking notes on a handheld device

Measurable business impact

Accelerate business outcomes, reduce IT burden, improve end-user satisfaction and boost operational efficiency. See real results in productivity gains, reduction in resolution times and increased self-service adoption rates, delivering immediate, quantifiable ROI.

a group of people discussing in.a conference room while looking at a laptop monitor

Meet your digital teammate

Persona-based AI agent designed for critical ITSM workflows.

heatmap scan of a human brain

Self-Service Agent

Your conversational front door to IT that replaces forms with natural language, cutting ticket load and improving data quality through guided capture.

Achieve increased self-service adoption rates, deflect more tickets before they reach the service desk, resolve common issues faster and dramatically improve employee satisfaction scores. Self-service AI agents can handle thousands of simultaneous conversations, providing instant support regardless of time zone or business hours.

Agentic AI capabilities

Incident Creation Agent

Minimise manual work and do away with form-based ticket creation using the Incident Creation Agent. Generate incidents from natural language input, helping users quickly create incidents in just seconds.

Service Request Agent

Minimise dependence on conventional self-service portals by enabling service initiation and completion through natural language. Understand user intent and direct requests to the appropriate service, leveraging current workflows and approval processes.

Q&A Agent

Increase efficiency by getting quick, real-time answers and updates whenever you need them. Track the progress of incidents and service requests, and easily manage records—add notes, modify statuses, or update descriptions—all through simple natural language commands.

Knowledge Search Agent

Reduce MTTR by providing immediate access to accurate, current information. Seamlessly search both internal and authorised external knowledge bases using one conversational platform. Results are intelligently ranked, prioritising trusted and verified content.

Related products

Achieve better outcomes for IT, your users and your entire business with Ivanti Neurons and Agentic AI.

Ivanti Neurons for ITSM

Enjoy modern service delivery for IT and beyond with comprehensive service management capabilities.

Ivanti Neurons for ITAM

Total visibility of your IT assets. Get the complete picture of your hardware, server, client, virtual, cloud and software assets from purchase to disposal.

Generative AI

ITSM transformed by AI and automation. Accelerate results, work more efficiently, and deliver better employee experience with Ivanti Neurons for ITSM AI.

Related content

background

Whitepaper

Navigating the Shift to Agentic AI in IT Service Management

background

Blog

How Agentic AI for ITOps Unlocks Value at Scale

background

Blog

Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

Discover how Al-powered ITSM cuts costs, boosts productivity and delivers more value across your entire organisation

Smarter IT starts with Al - see It in action.

Get a DemoContact Sales